Part-time Contract based Customer Service Officer

COVE DERMATOLOGY PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player in the medical aesthetics field is seeking a dynamic customer service representative. This role involves ensuring customer satisfaction through professional interactions, managing reception duties, and converting leads into appointments. The ideal candidate will thrive in a fast-paced environment, showcasing excellent interpersonal and communication skills while working independently and as part of a team. If you are passionate about delivering exceptional service and enjoy working in a vibrant setting, this opportunity is perfect for you.

Qualifications

• Minimum GCE Ordinary Level or equivalent required.
• At least 1 year of experience in customer service is advantageous.

Responsibilities

• Follow up on warm leads and convert them to appointments.
• Manage reception duties, including scheduling and customer greeting.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Sales Orientation

Teamwork

Education

GCE Ordinary Level

Job description

This position is responsible for achieving customer service satisfaction in Medical Aesthetic involving meeting and surpassing expectations. It encompasses interacting with customer in a professional, friendly- helpful and positive way.

These responsibilities involve achieving the following tasks:

• Following up of warm leads
• To convert as many leads to appointments for Aesthetic Clinic and Medical Spa
• Serves customers by greeting, welcoming, and directing them appropriately
• Answering phones call in a professional manner and routing calls as necessary
• Advise on company information such as location, services, and operating hours
• Sales and follow call with customers
• Manages reception duty, registration, and scheduling appointment booking
• Perform other clerical receptionist duties
• Other ad hoc duties as assigned

Job requirement:

• Minimum (GCE) Ordinary Level or equivalent
• Able to provide excellent customer service
• Ability to work independently as well as being a team player
• Excellent interpersonal and communication skills are essential
• Able to handle service & sales orientated environment
• Strong customer relations
• Able to work confidently and pro-actively in a fast-paced environment.
• At least 1-year experience in customer service is an advantage