Operations Executive, Digital Operations (Pre-Course) 1 year contract

Private Advertiser; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

An innovative firm is seeking a dedicated Operations Coordinator to manage the administration of training classes. In this role, you will ensure the timely preparation of course materials, coordinate with various teams, and maintain strong relationships with stakeholders. Your expertise in administrative tasks and customer service will be vital as you handle enquiries from corporate clients and trainees. This position offers a dynamic work environment where your contributions will enhance the learning experience for all participants. If you are passionate about education and operations, this opportunity is perfect for you.

Qualifications

• Diploma holder or equivalent qualifications required.
• Good complaint resolution and customer service skills preferred.

Responsibilities

• Manage operations and learning administration for classes.
• Coordinate with on-site teams and handle stakeholder enquiries.

Skills

Complaint Resolution Skills

Customer Service Skills

Administrative Skills

Education

Diploma or Equivalent Qualifications

Tools

Training Administration Systems

Job description

Manage operations and learning administration

• Ensure timely preparation of classes (for Pre-Operations Team).

• Coordinate preparation of course materials (including ordering of e-courseware, licenses, digital labs), refreshments ordering and attendance lists.

• Coordinate with on-site Operations team to ensure classes are ready to start.

• Send confirmation/cancellation letters to trainees before commencement of classes.

• Coordinate learner registration for corporate clients.

• Support coordination of trainee transfer of classes.

• Liaise with external assessment centres for booking of assessments.

• Record daily tasks completed for reporting.

Manage stakeholders

• Handle enquiries from public, corporate clients, trainers and trainees on logistics and administrative related matters.

• Maintain good customer service relationships at all times.

• Liaise with Corporate Sales Team on dates and attendance updates.

Requirements:

• Diploma holder or equivalent qualifications

• Good complaint resolution skills will be an advantage.

• Good knowledge of supported courses will be an advantage.

• Good knowledge of training administration systems will be an advantage

• Working Location: Jurong East