Customer Relations Executive

Tembusu Partners; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

An innovative institute is seeking a Customer Relations Executive who excels in customer interactions and data analysis. This role focuses on ensuring accurate payment collection and enhancing customer satisfaction through effective communication and digital solutions. You'll engage with students and corporate partners, providing support throughout their educational journey. Join a forward-thinking organization committed to empowering students and driving success across various disciplines. If you're passionate about customer service and technology, this opportunity is perfect for you.

Qualifications

• Experience in customer service is advantageous.
• Willingness to work on weekends and public holidays.

Responsibilities

• Attend to customer inquiries regarding courses and funding options.
• Ensure customer satisfaction from point-of-sale to course completion.
• Develop and implement digital solutions to improve onboarding.

Skills

Data Analysis

Customer Interactions

Digital Technologies

Microsoft Excel

Chinese/Mandarin

Education

Higher Nitec or equivalent

Job description

4 days ago Be among the first 25 applicants

Tembusu Institute is seeking a detailed and structured Customer Relations Executive who is interested in data analysis, excels in customer interactions, and is familiar with digital technologies. Your key role involves ensuring payments for products and services are collected and recorded accurately in our central database to guarantee full service delivery.

Responsibilities:

1. Attend to customer inquiries regarding courses, content, and funding options.
2. Filter sales inquiries to relevant program advisors to generate leads.
3. Ensure customer satisfaction from point-of-sale to course completion.
4. Build relationships with corporate entities to satisfy their student representatives.
5. Assist with student requests such as changing intakes, reassessments, or withdrawals.
6. Handle customer complaints, provide solutions, and follow up for resolution.
7. Develop and implement digital solutions to improve student onboarding and customer satisfaction.

Qualifications:

• Higher Nitec or equivalent and above.
• Experience in customer service is advantageous.
• Willingness to work on weekends and public holidays.
• Proficient in Microsoft Excel.
• Proficiency in Chinese/Mandarin is a plus.

About Tembusu Institute:

Inspired by the resilience and growth symbolized by the Tembusu tree, our institute emphasizes innovation across diverse disciplines including textile, fashion, AI, engineering, business, and arts. Rebranded in 2024, we continue our partnership with SkillsFuture Singapore as an EduTrust-certified CET Centre, committed to high-quality education and empowering students for dynamic industries.