Customer Support Representative

SINGAPORE CAE FLIGHT TRAINING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in flight training is seeking a Customer Service Representative to welcome clients and assist them during their training. The role involves managing logistics, ensuring smooth client interactions, and working closely with various departments. Ideal candidates should possess a diploma and have a customer-oriented mindset, with experience in aviation being a plus.

Qualifications

• Singaporean / Singapore Permanent Citizens.
• Experience in Aviation would be beneficial.

Responsibilities

• Welcome clients and be their main point of contact during training.
• Assist with client check-in processes and logistics coordination.
• Notify instructors and crews of their planned simulator sessions.

Skills

Customer oriented

Problem solving

Organizational skills

Ability to work with multiple teams

Education

Diploma / ITE

Job description

About CAE

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defence and security forces and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firsts—the highest-fidelity flight, mission and medical simulators and training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.

As part of our Customer Service team at our training centre in Singapore, you will welcome clients to our centre in a friendly manner and be their main point of contact during their training.

Job Description:

• To welcome clients in a friendly, highly respectful manner and to be the main point of contact for clients during their training.

• Assist with client check-in processes to ensure collection of appropriate paperwork and issuing of class schedules. Security - Check Clients and Visitors ID's and issue passes.

• Co-ordinate and book for clients all hotel reservations and other logistics

• Ensure that all training is entered to GEMINI in a timely manner to maintain schedule integrity.

• Publish instructor schedules.

• Notify instructors and crews of their planned simulator sessions /classes /practical drill and all other relevant duties assigned in a timely manner including any last-minute changes.

• Working closely with the other departments (Training, Sales and Scheduling) to assist clients with any issues/ concerns.

• Issue Visa letters and Pre-training package information / confirmation letters to be sent prior to training.

• Ensure that all pre-training requirements are completed by:
  • monitoring receipt of pre-requisites;
  • TSA approvals, reconciling information from TCAs with client bookings
  • Issuing clients with manuals/ laptops and lockers on arrival.

• General reception duties to include - arranging couriers and to assist with transport and hotel bookings when required.

• Administration of Client Surveys.

• Any other duties as may be required.

Job Requirement:

• Singaporean / Singapore Permanent Citizens

• Diploma / ITE

• Ability to work with multiple teams

• An analytical mind, highly organised and the persistence to problem solve

• Customer oriented

• Experience in Aviation would be beneficial