Boutique Welcome Host (VVIP Concierge)

RecruitFirst Pte. Ltd; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Receptionist to be the first point of contact for customers. This role involves managing communications via phone and email, providing exceptional customer service, and ensuring the boutique is always presentable. The ideal candidate will excel in multitasking and organizational skills, effectively prioritizing visitor traffic and managing client appointments. Join a dynamic team where your contributions will enhance the customer experience and support the boutique's operations.

Qualifications

• Excellent customer service skills as the first point of contact.
• Strong organizational skills for managing appointments and schedules.

Responsibilities

• Manage phone and email communications for the boutique.
• Provide exceptional customer service and manage client appointments.
• Ensure the boutique is presentable and monitor customer access.

Skills

Customer Service

Communication

CRM Data Management

Appointment Scheduling

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Reception

• Manage Boutique generic public phone-line

• Manage Boutique generic public email account

• On-site Management includes screen customers and monitor access to boutique

Customer Experience

• To provide excellent customer service as the first point of contact to welcome customers

• Connecting customers with retail staff based on the appointments arranged

• Serves customer by greeting and complete procedures when guests arrive and leave (serving drinks beverage and welcome material)

• To prioritize incoming visitor and phone traffic effectively and smoothly

• Ensure CRM data capture for all new clients’ arrival

• Ensure that the boutique front area is in presentable condition

Administrative

• Key contact person for managing client appointment for the boutique

• Update calendars and schedule meeting for retail staff

• Assist Boutique Manager in roster planning

• Record the boutique traffic data on daily basis and submit the report to relevant managers

• Rack welcome materials inventory (drink and beverage for customer) and inform the person in charge for any replenishment required