Director, Head of PVB Client Reporting & Delivery

Standard Chartered Singapore; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

An established industry player seeks a dynamic leader to head the newly formed team for Client Reporting & Delivery. This role involves refining client statements globally, ensuring compliance with regulations, and driving innovative solutions in private banking. You'll engage with key stakeholders to enhance operational processes and maintain high ethical standards. If you have a strong background in banking and a passion for client service, this opportunity offers a chance to make a significant impact in a supportive and inclusive environment.

Benefits

Core Bank Funding for Retirement Savings

Medical and Life Insurance

Flexible Working Options

Proactive Wellbeing Support

Continuous Learning Culture

Generous Time-off Policies

Qualifications

• 8+ years of banking experience with strong regulatory knowledge.
• Ability to drive change and advocate innovative solutions.

Responsibilities

• Lead the team for PvB Client Reporting & Delivery.
• Ensure compliance with regulatory standards and internal policies.

Skills

Banking Industry Experience

Regulatory Knowledge (HKMA/SFC/MAS)

Client Statement Management

Analytical Skills

Interpersonal Skills

Communication Skills

Proficiency in MS Excel

Problem-Solving Skills

Tools

MS Excel

MS PowerPoint

MS Word

Job description

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Director, Head of PVB Client Reporting & Delivery

• Head the newly set up team for the PvB – Client Reporting & Delivery
• Drive the refinement of PvB client statements globally
• Engage front to back stakeholder throughout the process/initiative to communicate changes effectively and gather feedback, ensuring the refinement initiative are executed seamlessly
• Ensure compliance with external regulatory requirements, internal control standards and group compliance policy in the locations during various rollout/implementation
• Manage governance and supervision of client reporting including customised report, reference letter, etc.
• Work with respective stakeholders to maintain comprehensive and up-to-date documentation of defined client reporting processes
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the SGHK Private Bankingto achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance;The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Private Banking Regional Head, COO, Business Planning Management, Banking Operations, Wealth Operations, Wealth Management, Compliance, Legal, Relationship Managers, Client Relationship Manager, 2nd line and 3rd line support functions (e.g. Ops Risk, Fraud Risk, ICS Risk, Conduct Risk, Group Internal Audit)

Other Responsibilities

Embed Here for good and Group’s brand and values in SGHK Private Banking; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills and Experience

Our Ideal Candidate

• 8+ years of experience in the banking industry
• Sound HKMA/SFC/MAS regulatory knowledge and understanding of the private banking business.
• Solid experience in private banking client statements; ability to adapt and act quickly to drive change by advocating innovative solutions
• Product knowledge is preferred
• Self-motivated team player, excellent analytical and problem-solving skills, with the ability to articulate and resolve complex operational issues
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with internal key stakeholders
• Excellent written and verbal communication skills
• Proficiency in MS Excel, PowerPoint and Word is a must

Role Specific Technical Competencies

• Manage Conduct
• Manage Risk
• Manage People
• Products and Processes
• Strategy and Business Model (SIF)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.