Life Underwriting Manager | Singapore, SG

Morgan McKinley; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading company is seeking a Life Underwriting Manager to lead a team of underwriters in Singapore. The role involves overseeing customer service-related underwriting assessments, ensuring compliance with internal SLAs, and enhancing underwriting processes. Candidates should have 5 to 10 years of experience in Life & Health underwriting, strong leadership skills, and exceptional analytical abilities.

Qualifications

• 5 to 10 years of relevant experience in Life & Health underwriting.
• Strong leadership skills with proven ability to manage and develop teams.
• Exceptional analytical thinking and problem-solving capability.

Responsibilities

• Lead and manage a team of underwriters handling customer service-related and post-claims underwriting assessments.
• Monitor service levels and ensure timely case resolution in line with internal SLAs.
• Review complex or escalated appeal cases and provide expert-level recommendations.

Skills

Leadership

Analytical Thinking

Problem Solving

Stakeholder Engagement

Communication

Job description

• Lead and manage a team of underwriters handling customer service-related and post-claims underwriting assessments
• Monitor service levels and ensure timely case resolution in line with internal SLAs
• Review complex or escalated appeal cases and provide expert-level recommendations
• Maintain and enhance underwriting frameworks, SOPs, and process documentation
• Collaborate cross-functionally with Claims, Customer Service, and other internal stakeholders for seamless case handovers
• Prepare and present monthly underwriting performance reports and data trends
• Ensure responsiveness to internal systems, case bookings, and email queries
• Support the wider underwriting function on projects and initiatives as required

Key Responsibilities:

• Lead and manage a team of underwriters handling customer service-related and post-claims underwriting assessments
• Monitor service levels and ensure timely case resolution in line with internal SLAs
• Review complex or escalated appeal cases and provide expert-level recommendations
• Maintain and enhance underwriting frameworks, SOPs, and process documentation
• Collaborate cross-functionally with Claims, Customer Service, and other internal stakeholders for seamless case handovers
• Prepare and present monthly underwriting performance reports and data trends
• Ensure responsiveness to internal systems, case bookings, and email queries
• Support the wider underwriting function on projects and initiatives as required

What You'll Bring:

• 5 to 10 years of relevant experience in Life & Health underwriting
• Strong leadership skills with a proven ability to manage and develop teams
• Exceptional analytical thinking and problem-solving capability
• Strong stakeholder engagement and communication skills
• Ability to thrive in a dynamic, fast-paced environment with high expectations

If you are interested in the role and would like to discuss the opportunity further, please click apply now or email Jeremy at for more information.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

Morgan McKinley Pte Ltd

JEREMY TANG ZHIHAO

EA Licence No: 11C5502

Registration No: R1325165

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As a global professional services recruitment consultancy, Morgan McKinley connects specialist talent with leading employers across multiple industrie...

Life Underwriting Manager Morgan McKinley Singapore

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