Digital Transformation and Knowledge Management Manager, Faculty of Dentistry

National University of Singapore; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

The National University of Singapore seeks a Digital Transformation and Knowledge Management Manager to lead digitalization efforts in Dentistry. This role focuses on enhancing operational efficiency and user experiences through innovative technologies and process automation.

Qualifications

• Minimum 5 years in digital transformation, process automation, or IT project management.
• Proven experience in leading digital transformation and/or knowledge management projects.

Responsibilities

• Leading cross-functional teams to prioritize digital initiatives.
• Designing automated workflows and integrating technologies.
• Developing communication plans for digital initiatives.

Skills

Project Management

Change Management

Analytical Skills

Stakeholder Engagement

Education

Bachelor's degree in Business Administration

Certified Knowledge Manager (CKM)

Project Management Professional (PMP)

MIT Professional Certificate in Digital Transformation

Tools

Power Automate

RPA

Tableau

Power BI

Job description

Company description:

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore.

Job Description

The Digital Transformation and Knowledge Management Manager champions NUS Dentistry's digitalization efforts, driving automation, process simplification, and adoption of innovative technologies. The role is pivotal in enhancing operational efficiency, improving user experiences, and supporting the Faculty's strategic and academic goals through digital transformation.

Reporting to the Head of Administration, this role drives the Faculty's digital transformation and knowledge management goals through the following responsibilities:

1. Leading cross-functional teams to prioritize and sequence digital initiatives based on impact and feasibility.
2. Designing and implementing automated workflows using tools like RPA (Robotic Process Automation) or Power Automate.
3. Collaborating with IT and operational teams to integrate automation into legacy systems.
4. Evaluating and recommending digital tools (e.g., cloud platforms, collaboration software) to meet faculty needs.
5. Leading the integration of new technologies with existing systems to ensure interoperability.
6. Designing and delivering change management campaigns, including workshops, town halls, and FAQs.
7. Developing communication plans to articulate the vision, benefits, and timelines of digital initiatives.
8. Deploying analytics platforms (e.g., Tableau, Power BI) to create real-time dashboards for decision-makers.
9. Partnering with academic and administrative units to identify key data needs and reporting requirements.

Qualifications

• Education: Bachelor's degree in Business Administration or a related field. Relevant certifications such as Certified Knowledge Manager (CKM), Project Management Professional (PMP), or a recognized Digital Transformation certificate (e.g., MIT Professional Certificate in Digital Transformation).
• Experience: Minimum 5 years in digital transformation, process automation, or IT project management, preferably in higher education. Proven experience in leading digital transformation and/or knowledge management projects.

Skills

• Strong project management, change management, and analytical skills.
• Experience with workflow automation tools (e.g., Power Automate, RPA).
• Knowledge of data analytics and ability to create dashboards through Power BI.

Personal Attributes

• Excellent stakeholder engagement and communication abilities.