Manager [Body & Paint] - Automotive Industry

Trans Eurokars Pte Ltd.; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Body Shop Manager to lead daily operations and ensure high-quality standards in vehicle repairs. This role is pivotal in driving customer satisfaction while achieving departmental profit targets. The ideal candidate will have strong customer service skills and a keen eye for detail, ensuring that all repair jobs meet strict quality and safety standards. Join a dynamic team where your contributions will enhance operational efficiency and customer loyalty in a fast-paced environment.

Qualifications

• Strong customer service skills to handle complaints effectively.
• Detail-oriented with a focus on maintaining high quality and safety standards.

Responsibilities

• Manage Body Shop staff and ensure adherence to productivity targets.
• Resolve customer complaints professionally to ensure satisfaction.
• Monitor supplies to control usage and reduce wastage.

Skills

Customer Service

Quality Control

Time Management

Process Improvement

Education

Automotive Engineering

Technical Field Background

Job description

Purpose
The Body Shop Manager is responsible for overseeing the daily operations of the Body Shop, ensuring high-quality standards and timely delivery of repair jobs. This role also contributes to achieving department profit targets while maintaining customer satisfaction and managing costs efficiently.

Key Responsibilities

• Manage and supervise Body Shop staff, ensuring adherence to deadlines, productivity targets, and quality standards.

• Conduct daily briefings to monitor staff attendance, productivity, safety protocols, and overall Body Shop operations.

• Ensure timely completion of repair jobs, conducting regular follow-ups to meet delivery deadlines and customer expectations.

• Enforce consistent quality control by ensuring correct use of tools and adherence to proper repair methods, achieving zero return jobs.

• Implement protection measures for customer vehicles, ensuring their belongings are handled with care and respect.

• Resolve customer complaints in a professional and timely manner, ensuring customer satisfaction and loyalty.

• Monitor supplies and consumables to control usage, reduce wastage, and ensure cost efficiency.

• Develop and implement systems to track repair progress, with processes in place to manage delays and overdue cases effectively.

• Identify opportunities for process improvements and streamline operations to enhance efficiency within the Body Shop.

• Generate and distribute regular reports on repair status, Body Shop performance, and key performance indicators (KPIs) to management

Requirements

• Strong customer service skills with the ability to handle complaints and ensure customer satisfaction.

• Detail-oriented with a focus on maintaining high standards of quality and safety.

• Ability to work under pressure and meet tight deadlines while maintaining quality.

• A background in automotive engineering or related technical fields is a plus.