Operations Manager / Assistant Operations Manager

TIMEZONE SINGAPORE PTE LTD; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic venue leader to drive operational excellence and enhance guest experiences. This role involves motivating a sizable team, achieving financial targets, and fostering a fun work environment. With a focus on continuous improvement and guest satisfaction, you will play a pivotal role in shaping the venue's success. If you thrive in fast-paced settings and have a passion for leadership and guest service, this opportunity is perfect for you to advance your career.

Benefits

Generous performance-based incentives

Growth opportunities

Medical/Dental Coverage

Birthday Leave & Voucher

Long Service Award (up to $2000)

Qualifications

• 8+ years of retail experience with 5 years in venue leadership.
• Exceptional people management skills with a team of 40-50.
• Strong operational background and sales-driven mindset.

Responsibilities

• Lead and motivate team to achieve high standards and financial targets.
• Create memorable guest experiences and improve operational processes.
• Analyze data to identify business opportunities and implement action plans.

Skills

People Management

Operational Excellence

Business Acumen

Analytical Skills

Sales Driven

Communication

Multi-tasking

Job description

Job Purpose

1. Leadership and people management

• Set clear goals & expectations and hold people accountable to a high standard of excellence.

• Motivate and manage team performance and goal

• Model behaviour which reflects the company’s core values

2. Create memorable guest experience

• Lead by example and create an environment and team that consistently deliver memorable guest experience

• Generate new ideas to continually improve the guest experience in the venue.

3. Operational excellence

• Consistently adhere to all operational procedures to create a safe and comfortable environment for guests.

• Manage excellence presentation of our Prize shop and prize games display and inventory.

4. Drive the business and deliver results

• Achieve financial targets by through effective management operation, people and service

• Ensure disciplined management of store expenses

• Manage people resources to maximise sales, traffic flow, venue coverage and guest engagement.

• Analyse, interpret and apply data to identify key issues and put down action plan to maximize the business

KPI

1. Achievement of venues gameplay & revenue target

2. Improvement in venues operation audit ( minimum 95% )

3. Improvement in team morale & discipline through general observation and number of feedback received ( operation audit, social channel, team’s turnover ).

4. Heightened guest experience in venues ( feedback, social channel ).

5. Improvement in operation processes efficiency

To be successful in this role, you will need to have:

1. At least 8 years of retail experience of which at least 5 years are in venue leadership role.

2. Exceptional people management skills and have managed a moderate size team of 40-50 people.

3. A strong operational background coupled with excellent business acumen and sales driven.

4. Strong analytical skills, sharp, independent and hands-on

5. A good and eloquent communicator and a passion for sales and guest service.

6. Ability to multi-task and thrive in a fast-paced environment.

What’s in for you?
Fun work environment
Generous performance-based incentives
Growth opportunities to advance your career
Medical/ Dental Coverage
Birthday Leave & Voucher
Long Service Award (up to $2000)

Other Information:

Five-day work week as per duty roster

You will be given 1 Friday, 1 Saturday, and 1 Sunday off per month, the other off days will be mostly on off-peak weekdays.

10.30am-9.00pm/11pm according to shift