Office Hours! Part-Time Call Centre @ Paya Lebar [$12/HR]

Adecco Personnel Pte Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player is seeking customer service representatives to join their dynamic team. In this role, you will engage with customers through various communication channels, addressing inquiries and providing support for online services. The position offers a great opportunity to develop your skills in a fast-paced environment, especially during peak eCommerce periods. With a focus on delivering high-quality service, you will play a key role in enhancing customer satisfaction. If you're passionate about helping others and thrive in a collaborative setting, this contract role could be the perfect fit for you.

Qualifications

• Excellent communication skills and a proven track record in customer service.
• Ability to multitask and handle high volumes of enquiries.

Responsibilities

• Handle general enquiries related to the Client's products and services.
• Provide support for online transactions and customer complaints.

Skills

Communication Skills

Customer Service

Multitasking

Job description

Our client is a statutory board of the Singapore government & provides great working opportunity.

Responsibilities:

* Handle general enquiries related to the Client's products and services.

* Address customer complaints and feedback promptly and effectively.

* Provide support to customers regarding online transactions, delivery of goods, and returns.

* Offer technical support to customers experiencing difficulties with accessing or using the Client's digital platforms or online services.

* Conduct outreach to customers for purposes such as payment reminders or collecting instructions for damaged items.

* Adapt to peak periods occurring between September and December, during the Client's eCommerce campaign periods.

* Utilize multiple communication channels, including customer service hotline, email, online contact forms, social media platforms and potentially activated chat function on the Client's website, to engage with customers and provide support.

Location: Paya Lebar (Next to MRT)

Salary: $12/hr

Timing: Mon-Fri Office Hours 8.15am - 6.15pm (Minimal 6 hours/shift) | Sat 8.15am to 1pm

Able to commit at least 3 days/week

Mandatory paid training: 13th to 26th March 2025 (Weekdays, 9am - 6pm only).

Requirements:

* Excellent communication skills

* Proven track record of delivering high-quality customer service.

* Ability to multitask and handle high volumes of customer enquiries.

*Please note that this is a contract role. Only shortlisted candidates will be informed.*

Carin Sim
Direct Line: [phone]
EA License No: 91C2918
Personnel Registration Number: R23113561