Operations Specialist | Singapore, SG

AIA Singapore Private Limited; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to creating a healthier, sustainable future for everyone. As an Operations Specialist, you will play a vital role in ensuring a smooth onboarding process for agents, helping them navigate regulations and documentation. You will lead onboarding sessions, track applications, and streamline processes to enhance efficiency. This position offers a unique opportunity to contribute positively to the community while developing your skills in a supportive environment. If you are passionate about making a difference and inspiring others, this role is perfect for you.

Qualifications

• 2-5 years of experience in operations or related roles.
• Proficient in Microsoft Office, especially Excel and Word.

Responsibilities

• Ensure a smooth onboarding process for new agents.
• Stay informed about regulations related to onboarding.
• Lead onboarding sessions and track applications.

Skills

Microsoft Office (Excel and Word)

Good communication skills

Interpersonal skills

Team player

Ability to work independently

Education

Diploma/Degree qualification

Job description

Operations Specialist

AIA Singapore Private Limited Singapore Apply now Posted 6 hours ago Permanent Competitive

At AIA, we've started an exciting movement to create a healthier, more sustainable future for everyone.

It's about finding new ways to not only better people's lives but also to improve the communities and environments we live in. Our goal is to help a billion people live Healthier, Longer, Better Lives by 2030.

As part of our marketing, distribution & partnership team, you'll play a vital role in advancing this movement. From inspiring meaningful connections with customers, partners, and stakeholders to delivering purpose-led brand positioning and messaging, you'll make a positive, healthy impact across all channels. You will have an important role in helping more people live healthier, longer, better lives.

If you believe in inspiring a better future, read on.

About the Role

To ensure a smooth onboarding process and agency movement process for AIA sales channels, including conducting and reviewing agents' fit and proper assessments.
Be up-to-date and well-versed with regulations related to agent onboarding, fit and proper requirements. Support the team in day-to-day tasks such as data and report provision.

Key Responsibilities

1. Ensure a smooth onboarding process for new agents, from due diligence and reference checks to onboarding completion.
2. Stay informed about regulations and documentation related to onboarding representatives and fit and proper guidelines.
3. Lead onboarding sessions, track applications, and push for timely submissions.
4. Follow up promptly on pipeline applications.
5. Create agent codes and file onboarding documents timely.
6. Support the consolidation of agent statistics (demographics, adverse records).
7. Monitor agents with adverse records or under monitoring.
8. Support agent movement processes promptly.
9. Prepare payment files related to onboarding and representatives.
10. Streamline and improve onboarding and agency movement processes.
11. Lead project discussions related to onboarding and agency movement.

Additional Responsibilities

1. Update agents' particulars and details regularly.
2. Assist in license registration with MAS and GIA.
3. Support annual fit and proper exercises.
4. Maintain agent codes across divisions.
5. Generate reports and analyze data.
6. Support platform migrations and perform gap analyses.
7. Update SOPs timely and support month-end activities if on weekends.
8. Conduct UAT and post-implementation checks.
9. Handle ad hoc projects as assigned.

Minimum Job Requirements

• Diploma/Degree qualification.
• 2-5 years of experience in operations or related roles.
• Proficient in Microsoft Office (Excel and Word).
• Soft skills: Good communication, interpersonal skills, team player, and ability to work independently.

Believe in better with AIA. Working at AIA means playing an important part in this movement. We offer opportunities to learn, grow, and shape your career—your way!