Guest Relations Executive

SUTL MARINA DEVELOPMENT PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A leading company in Singapore is seeking a Front Office Assistant to ensure smooth hotel operations and provide excellent customer service. The role involves welcoming guests, managing reservations, and coordinating with various departments. Ideal candidates should possess strong communication skills and be proficient in computer applications. Shift work is required, including weekends and holidays.

Qualifications

• Good communication skills required.
• Proficient in computer applications.

Responsibilities

• Assist in all aspects of Hotel Front Office operations.
• Handle daily check-ins and check-outs.
• Provide customer service to hotel guests.

Skills

Communication

Computer Applications

Education

GCE ‘O’ level

Job description

Responsibilities:

• Assist in all aspects of Hotel Front Office operations in accordance with the Club’s service standards.
• Welcome and escort hotel guests/members, and assist in resolving their concerns and complaints.
• Perform office duties such as coordinating with other departments, keeping records of staff schedules and managing cash accounting for the front desk.
• Provide customer service to hotel guests, visitors and members who have enquiries regarding reservations, rates, membership, etc. and direct them to the relevant departments for business-specific enquiries.
• Handle daily check-ins and check-outs as required.
• Assist with room reservations.
• Assist with inventory recording and stock ordering for room items and materials.
• Perform daily rate checks and updates.
• Check Online Travel Agencies’ (OTAs) and Travel Agencies’ (TA) websites and inform the Assistant/Rooms Manager of any incorrect or outdated information.
• Any other duties assigned from time to time.

Requirements:

• Possess at least GCE ‘O’ level and above or equivalent
• Possess good communication skills
• Proficient in Computer Applications
• Able to work shifts (weekends/PH/night)