Line Trainer

Line Trainer

Position: Line Trainer

Company: Asia Pacific Star

Contract Type: Permanent

Working Hours: 8:30 AM - 5:30 PM

Function: Training & Development

Location: Changi Airport Terminals 1, 2 or 3

About us

About SATS – Feed and Connect Communities

SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS delights customers in over 60 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.

Key Responsibilities:

1. Responsible for maintaining and improving the service quality of the Passenger Services staff by conducting briefings, audit checks and monitoring the staff on the ground.
2. Provides support to the new trainees to allow them to assimilate effectively into the service culture, which will in turn ensure that the service quality offered is consistent.
3. Assist in daily operations during peak periods to upkeep service levels.
4. Conduct briefings to staff during non-peak periods and use past cases as case studies during briefings.
5. Conduct audits by using an existing audit checklist to perform audit checks at the counter and gate.
6. Observe activities on the ground and identify possible areas of improvement.
7. Brainstorm solutions to improve operations and work conditions for staff.
8. Monitor the progress of trainees by conducting audit checks and assessing their performance during their OJT phase.
9. Feedback or observations are to be noted down in each trainee’s handbook.
10. Recall trainees for a discussion before solo duties. (Flagged out or do recommendation on weak/poor performance of trainees to AM Service Quality & Processes, Executive Passenger Services, and Senior Executive, Pax Training)
11. Ensure mentors are capable of providing comprehensive guidance to new staff during their on-the-job training.
12. Gather feedback from a mentor on trainees’ performance.
13. To assist ops with quarterly manual check-in exercises.
14. Assist operations during peak periods.
15. Lead and motivate operational staff to carry out their duties according to the requirements of the airlines.
16. To be involved and familiarized with manual check-in procedures and work with trainers.
17. To be familiarized with the different departure control systems used on the ground.
18. Regular assessment of safety, security and OHS standards and accident rate through meetings and awareness campaigns.
19. Maintain close monitoring of hygiene standards and reports and take steps to rectify issues highlighted.
20. Ensure continuous improvement to workplace health and safety.
21. Perform any other tasks assigned by Assistant Manager, Service Quality and Processes.