Enterprise Onboarding Manager

PayPal; Singapore; Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading company in the fintech sector is seeking an Enterprise Onboarding Manager to enhance merchant relationships and drive growth. The role involves educating merchants, managing onboarding processes, and ensuring product success. Ideal candidates will excel in a fast-paced environment and possess strong communication and relationship management skills. This position offers a hybrid work model, emphasizing collaboration and flexibility.

Benefits

Flexible work environment

Employee shares options

Health insurance

Life insurance

Qualifications

• Expertise in PayPal and Braintree products and processes.
• Results-oriented with focus on financial and customer satisfaction goals.

Responsibilities

• Deliver merchant education and product demonstrations.
• Drive merchant growth and retention through referrals.
• Manage a revolving portfolio of up to 25 merchants.

Skills

Communication

Relationship Management

Stakeholder Management

Project Leadership

Adaptability

Education

Fluency in English

Fluency in Mandarin

Korean or Japanese

Tools

Salesforce

LinkedIn

Job description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary: What you need to know about the role: The Enterprise Onboarding Manager (OBM) plays a pivotal role in the education, retention and growth of newly onboarded merchants from the Enterprise Sales Organization, overseeing the critical first 90 days from merchant launch through post-launch support. This role is designed for dynamic professionals who thrive in a fast-paced environment, manage competing priorities, and excel at building meaningful relationships with enterprise-level merchants.

Job Description:

Your way to impact:

The Onboarding Manager identifies operational efficiencies and engages in proactive discussions with merchants about their business and operational strategies, offering recommendations on how PayPal can partner with them to boost profitability and meet their objectives.

In your day-to-day you will:

• Deliver merchant education and product demonstrations, ensuring success in managing users, reporting, settlement processes, Resolution Center, Fraud Filters, and general transaction reviews.

• Provide administrative support to Sales Teams during the onboarding process.

• Drive merchant growth and retention, either independently or in collaboration with assigned sales partners and integration teams, through referrals or triggered engagements.

• Manage a revolving portfolio of up to 25 merchants on a rolling 90-day basis.

• Support an "Onboarding Lite" functionality, delivering reactive support for a large volume of merchants.

• Expand product penetration by recommending solutions tailored to a merchant's business model, industry, and unique circumstances, fostering loyalty and long-term relationships.

• Ensure high-quality merchant integration to maintain competitive parity, increase market share, and boost conversion rates.

• Stay informed on PayPal’s vision and strategy, while leveraging knowledge of the eCommerce landscape, industry players, and competitors to win business.

• Understand the PayPal vision and strategy and leverage knowledge of ecommerce market, industry players and key competitors to win business

What do you need to bring:

• Expertise in PayPal and Braintree products and processes.

• Strong solution-based engagement and relationship management skills.

• Exceptional stakeholder management and project leadership capabilities.

• Results-oriented with a focus on meeting and exceeding financial and customer satisfaction goals.

• Excellent communication skills. This position supports enterprise clients based in APAC markets therefore apart from fluency in English and Mandarin, an additional language in Korean or Japanese, both written and verbal, with the ability to deliver presentations linking solutions to business value would be advantageous.

• Ability to adapt in a fast-paced environment with competing priorities, adjusting focus as organizational needs evolve.

• Proven team player with a demonstrated ability to work across cross-functional teams.

• Ability to work independently in both queue-based and non-queue-based environments.

• Strong proficiency with PC and internet-based applications.

• Experience utilizing tools like Salesforce and LinkedIn to build effective customer contact strategies.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.