Operations Executive - Healthcare

MCI CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job description

Job Responsibilities

• Attend and follow through on inquiries.

• Handle customer service and client relations, complaints and related matters.

• Clients visit for home visit consultation when required

• Prepare and maintain accurate records and reports related to operations and client care on the CRM and other Company systems.

• Build rapport, generate reports, and collect feedback on the standards, effectiveness, and efficiency of company's personnel and products.

• Responsible for data analysis, generating, reviewing, and preparing trend reports, updates on key business metrics, and providing insights that drive decision—making

• Monitor and continuously look for improvement on work processes, policies, directives, and standard operating procedures to ensure high efficiency, service, and quality control standards.

• Involves and participates in projects relating to the business growth and improvements

• Prepare and conduct internal training based on business needs when required

• Foster positive communication and collaboration among different teams and departments to ensure cohesiveness.

• Assist the Head of Operations with daily operations, including checking, monitoring, analysis, preparation of business slides, reports and documents.

Job Requirements

• Must have customer service experience

• Must have data analysis abilities but qualifications in data analyst is not required

• Must be good in excel, data collection and analysis

• Preference for hospitality and customer service background. Candidate needs to be

• Able to have the heart to render care to patients

• Minimum of 5 years of experience in operations management.

• Experience in data analytics and customer service, preferably with healthcare knowledge

• Ability to work in a team and build relationships with a diverse group of stakeholders at all levels

• Strong analytical and problem—solving skills.

• Experience with budgeting and financial management preferred.

• Proficiency in using healthcare management software and technology and knowledge of healthcare regulations and compliance standards will be an advantage.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Shirley Pamela Awah
Registration Number: R2196979
EA License No: 13C6730 (MCI Consulting Pte Ltd)