Senior Service Crew

WILD CHEESE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading company in the food service industry is seeking a Food Service Team Leader to oversee operations, manage staff, and ensure high customer service standards. The role requires strong leadership and problem-solving skills to maintain efficient service and compliance with regulations.

Qualifications

• Experience in managing food service teams.
• Strong customer service skills.

Responsibilities

• Lead, train, and supervise food service staff.
• Ensure smooth operation and compliance with regulations.
• Resolve customer complaints professionally.

Skills

Team Management

Customer Service

Problem Solving

Communication

Job description

A Food Service Team Leader is responsible for overseeing and directing the food service team, ensuring smooth and efficient operations while maintaining high customer service standards . They manage staff, handle customer interactions, and ensure compliance with relevant regulations and company policies.

Key Responsibilities:

• Team Management: Lead, train, and supervise food service staff, including assigning tasks, managing schedules, and addressing performance issues.
• Customer Service: Provide excellent customer service, resolving issues and complaints in a professional and timely manner.
• Operational Management: Ensure smooth operation of the food service area, including inventory management, quality control, and adherence to hygiene and safety standards.
• Compliance: Maintain compliance with relevant regulations, company policies, and industry standards.
• Staff Development: Provide ongoing training and development opportunities for team members.
• Communication: Communicate effectively with staff, management, and customers.
• Problem Solving: Address and resolve issues that may arise during service.
• Performance Management: Evaluate and provide feedback to team members on their performance.
• Sales: Assist in maximizing sales and profits through effective service and menu recommendations.

Example Duties:

• Welcoming Customers: Providing a positive and welcoming experience for all customers.
• Resolving Customer Complaints: Handling customer complaints in a professional and efficient manner.
• Training Staff: Providing training on customer service, food preparation, and safety procedures.
• Maintaining Inventory: Ensuring adequate stock levels of food and supplies.
• Enforcing Hygiene Standards: Maintaining a clean and hygienic environment.
• Supervising Service: Ensuring that food is prepared and served according to standards.
• Addressing Emergencies: Responding effectively to any emergencies that may arise.
• Managing Payroll and Manpower: Overseeing the payroll and manpower budget for the team.