Customer Excellence Associate

About Zenith
At Zenith, an MOE-registered center, we provide top-quality, holistic education for Primary, Secondary, and JC students. Our mission is to empower students to excel academically, reach their peak potential, and grow into well-rounded individuals.

If you’re passionate about transforming education and making a real impact, we want to hear from you.

Summary
As a key member of the Zenith team, you will play a crucial role in ensuring smooth operations of the center while delivering excellent customer experiences. Your responsibilities will span across operations, customer service, and administrative support to enhance student and parent satisfaction.

Responsibilities

1. Centre Operations
   • Handle CRM updates, student registrations, and payment facilitation.
   • Support center events and courses to enhance student participation.
   • Maintain a clean and organized center, including notes, snack bar, and general spaces.
2. Customer Success
   • Contribute to retention, satisfaction, and growth strategies for improved client experience.
   • Respond to all inquiries within 24 hours via calls, WhatsApp, and email.
   • Assist new customers by promoting Zenith’s programs, converting inquiries to trials and following up on leads.
3. Client Support
   • Manage billing, payments, lesson replacements, and withdrawals, while collecting feedback for improvement.
   • Provide updates on student progress and ensure timely communication with parents.

Requirements

• Diploma in Hospitality, Mass Communications, or a related field.
• 1–2 years of experience in a customer-facing role.
• Strong ability to manage multiple stakeholders efficiently.
• Excellent verbal and written communication skills.
• A proactive team player with exceptional interpersonal and organizational abilities.
• Responsible for front desk operations, including working at least 4 weekdays and 1 weekend per week.