Community Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.

Community Manager

Work Dynamics - Integrated Facilities Management

Location: Depot Road

Site Management

• Act as the Call Center Agent for the site.
• Triage all work requests to respective parties.
• The single point of contact for requests, providing status updates as needed.
• Manage all colleague inquiries and issues tactfully and confidently.
• Conduct daily site walks to assess site and floor conditions.
• Work with Conference Solutions to ensure meeting rooms and collaboration spaces are in ‘ready-to-use’ condition whenever unoccupied.
• Provide support and backup for site facilities coordinator, soft services, and MAC coordinator as needed.
• Provide support and backup for Compass Conference Solutions team booking rooms, triaging colleague requests, and overall conference tasks i.e., food deliveries, conference room facilities requests, and room set up.
• Ensure office, kitchenette, and pantry equipment are in good working condition.
• Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace – One Team.
• Ensure services are delivered within SLAs and compliant with applicable laws, rules, and regulations.

Task/Responsibilities

• Ensure services are delivered within SLAs and compliant with applicable laws, rules, and regulations.
• Coordinate and provide support to Client for colleague engagement initiatives i.e. cooking classes, food trucks, food programming, JLL offered virtual events.
• Trusted advisor for all colleagues and contractors connection to site resources, services, and amenities.
• Consolidate all colleague issues and generate a monthly report.
• Monitor facilities email inbox where necessary.
• Assist with the badging process where necessary.

Colleague Engagement & Communications

• Be recognized and identified as the go-to or host of the office.
• Greet colleagues, using names when possible.
• Provide visitor management support when necessary, warm welcome, greeting, familiarizing guests with the site and amenities; escorting when necessary.
• Support and align with Client's Pic with new hire onboarding; conduct biweekly site tours and participate in Welcome Week and orientation.
• Visibly engaged.
• To be attuned with colleagues, build meaningful relationships, and develop trusted advisor status with colleagues.
• Share communications collaterals with the JLL team.
• Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow-up to ensure questions/requests are answered.
• Prioritize urgent issues/emails.
• Provide intuitive workplace delivery, anticipating colleague needs.
• Create, plan and implement colleague engagement activities and activations in partnership with client and other supplier partners.
• Provide backup support for conference services, guest services, and other roles as necessary.

Internal JLL Duties

• Support transitions activities to go-live.
• Onboarding support and Concierge – White Glove Onboarding Program for JLL team members.
• Assist soft services program as needed.

Administrative Duties

• Administer workplace policies (clean desk, appropriate use of space, etc.).
• Additional duties as assigned by Workplace / Facility Manager.
• Additional duties as assigned by Client.

Candidate Qualifications

Experience

• Bachelor’s degree or equivalent.
• 3 – 5 years prior experience in hospitality, tourism, events operations property management, or related profession.

Skills

• Confident, friendly & engaging.
• Teamwork driven.
• Hospitality mindset focused.
• Adaptable and agile.
• Excellent verbal and written communication skills, ability to communicate professionally at all levels.
• Meticulous with strong organizational and time management skills.
• Attention to detail.
• Strong interpersonal skills and highly collaborative.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook).

Primary Scope

• Accept, create, and submit Get Service tickets on colleague’s behalf via phone call, text, email or face to face engagement.
• Triage GetService tickets – colleague engagement, managing expectations, acknowledgment, follow up and follow through – JLL team onsite support.
• Monitor facilities inbox.
• Communicate and work closely with FM team to ensure completion of any outstanding items.
• Greet colleagues warmly with a smile and use name whenever possible.
• Conduct floor tours noting any changes or items in disrepair inclusive of office space, coffee pantries, reception area, etc.
• Visibly engage with colleagues and develop trusted relationships – educate, engage and advise.
• Manage colleague expectations by keeping them in the know.
• Answer incoming calls from the main facilities phone line and transfer to the Call Center at the end of each day.
• Assist with badging process.
• Manage follow up checklist.
• Innovation – Partner with client human resources to help develop a schedule of engaging live and virtual events – mini mindfulness pop-ups, mini stretching sessions, culinary teaching kitchens.
• Intuitive service delivery, anticipating occupant needs.
• Assist colleagues with requests or connecting them to the correct resource in the workplace i.e., AV support, mail services.

Location: On-site – Singapore

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!