Retail Sales Executive

Rigel Technology (S) Pte Ltd; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Associate to elevate customer experiences in the sanitary ware sector. In this role, you will engage with customers, providing tailored product recommendations and conducting demonstrations to showcase the unique features of our offerings. Your ability to upsell and cross-sell premium products will directly impact sales targets and customer satisfaction. With a focus on building lasting relationships, you will ensure that every customer leaves with confidence in their purchase. If you are passionate about design and innovation and thrive in a customer-centric environment, this is the perfect opportunity for you.

Qualifications

• 1–2 years of retail sales experience, preferably in sanitary ware or luxury goods.
• Exceptional communication and interpersonal skills with strong negotiation abilities.

Responsibilities

• Greet customers, assess needs, and recommend sanitary ware products.
• Achieve and exceed monthly sales targets while ensuring customer satisfaction.

Skills

Sales Skills

Customer Engagement

Communication Skills

Negotiation Skills

Education

Diploma/Degree in Sales, Marketing, Business Management

Tools

SAP Systems

MS Office

Job description

Job Responsibilities:

1. Customer Engagement & SalesGreet walk-in customers warmly, assess their needs, and recommend sanitary ware products (e.g., faucets, showers, basins, toilets) that align with their preferences and budget.
   Conduct product demonstrations to highlight features, benefits, and unique selling points.
   Close sales confidently and efficiently while ensuring customer satisfaction.
   
2. Upselling & Cross-SellingIdentify opportunities to upsell premium products (e.g., luxury finishes, smart sanitary fixtures) or cross-sell complementary items (e.g., bathroom accessories, installation services).
   Promote ongoing promotions, bundles, and loyalty programs to maximize revenue.
   
3. Product ExpertiseMaintain up-to-date knowledge of the company’s product range, technical specifications, and industry trends.
   Educate customers on product care, warranties, and installation processes.
   
4. Sales Targets & ReportingAchieve and exceed monthly sales targets.
   Track customer feedback, and market trends, and report findings to Manager.
   
5. Customer Relationship ManagementBuild long-term relationships with customers to encourage repeat purchases and referrals.
   Follow up post-purchase to ensure satisfaction and address concerns.
   
6. Store OperationsEnsure the showroom is clean, well-organized, and visually appealing.
   Assist with inventory management, stock replenishment, and visual merchandising.
   

Job Requirements:

• Willing to work on weekends (with 2 rest days on weekdays).
• At least a Diploma/Degree in Sales, Marketing, Business Management, or a related field is preferred.
• 1–2 years of retail sales experience, preferably in sanitary ware, home improvement, or luxury goods. Proven track record of meeting or exceeding sales targets.
• Exceptional communication and interpersonal skills, with strong negotiation and persuasion abilities.
• Proficiency in using SAP systems (optional) and basic MS Office tools.
• Self-driven, customer-centric, and results-oriented, with a passion for design and innovation.