Dental Service Assistant (Counter)

Raffles Medical Group Ltd; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in Singapore is seeking a Dental Service Assistant to manage counter operations and ensure outstanding patient care. The role involves patient registration, billing management, and administrative support, requiring excellent customer service skills and the ability to work shifts.

Qualifications

• Proficient in English, knowledge of other languages advantageous.
• Good interpersonal skills with a pleasant disposition.

Responsibilities

• Manage daily counter operations and patient registration.
• Ensure accurate billing and medication management.
• Assist with administrative tasks and patient needs.

Skills

Interpersonal Skills

Customer Service

English

Education

GCE 'O' Levels

Job description

The Dental Service Assistant (Counter) is responsible for the daily counter operations of the dental centre and clinics. He/she should set high standards with the aim to provide outstanding personalized care and customer service to patients. He/she should be able to competently manage counter duties of the dental clinic and support clinical requirements for patient care.

MAIN DUTIES AND RESPONSIBILITIES - SPECIFIC (80%)

1. Register patients correctly using the Raffles Clinic Management System (RCMS), ensure full compliance to contract requirements and the use of correct charge forms (if necessary)

2. Input and update changes of patient’s particulars into RCMS (if necessary)

3. Retrieve case note cards (if any) and append the registration chit

4. Answer phone calls within 3 rings and assist in answering queries politely and tactfully

5. Ensure all patients' appointments are recorded promptly and accurately

6. Check e-mail daily and follow-up on issues indicated promptly

7. Dispense medication accurately as prescribed (only applicable for DSO who has passed the Basic Dispensing Course)

8. Manage and account for all medication in the clinic

9. Ensure that all case cards are filed back promptly and properly, properly archive old case notes when such exercise is conducted

10. Billing Management:

• Perform order entry for all items prescribed and service utilised (during Business Continuity Plan Exercise or Computer downtime)
• Ensure all bills are collated for cash patient with co-payment mode entered correctly into the system (whenever appropriate)
• Ensure all bills are settled accordingly to contract requirements
• Close all transactions at the end of each shift
• Ensure the daily collection tallies with the daily receipts
• Bank in cash according to the Banking Schedule
• Document any outstanding bills not paid
• Report outstanding bills to Clinic Coordinator (CC) and Cluster Manager (CM)

11. Diligently assist CM to contact patient for any outstanding amount owed

12. Actively conduct regular ‘recall’ exercise to remind and assist patient to book their upcoming dental appointment

13. End of shift duties:

• Ensure all transactions (i.e. cash, nets, visa, etc.) tally with the takings before closing accounts
• Print daily RCMS reports
• Account for all Compliance Reports (No Consult, Contra, Discount, FOC reports)
• Lock and count all controlled drugs (only applicable for RH Dental Clinic)
• Count cash float and cash taking, prepare banking slips and hand over to the next rostered staff

GENERAL (20%)

1. Assist with administrative work associated with the daily operations of the clinic

2. Be attentive to patients’ needs

3. Assist the DSO/CC in other duties as instructed

JOB REQUIREMENTS

1. EDUCATION, TRAINING, SPECIALISATION AND EXPERIENCE

• Minimum GCE “O” Levels
• Proficient in English and knowledge of other languages or dialects will be advantageous
• Good interpersonal skills with a pleasant disposition
• Required to work shift hours / on weekends or Public Holidays