Client Success Manager (SG)

ThoughtFull; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading digital mental health company in Singapore seeks a Client Success Manager to enhance client satisfaction and drive business growth. The role involves managing client relationships, analyzing data, and developing engagement strategies. Ideal candidates will have strong stakeholder management skills and experience in client success or account management.

Qualifications

• Minimum of 3 years in client success or account management.
• Experience in managing multiple projects with high revenue.

Responsibilities

• Build strong rapport with key client stakeholders.
• Enhance client satisfaction through proactive monitoring and analysis.
• Develop and deliver activation programs and engagement plans.

Skills

Stakeholder Management

Communication

Business Acumen

Data Analysis

Job description

About ThoughtFull:

ThoughtFull is a Temasek-backed digital mental health company that provides seamless end-to-end mental healthcare for all through insurers and employee benefits. Through our app, ThoughtFullChat ("TFC"), individuals are empowered to proactively engage with their mental wellbeing to better themselves regardless of where their starting point is - from self-driven learning, to our proprietary one-on-one daily bite-sized coaching with mental health professionals on text, video, or in-person. We meet our users where they are most comfortable. After all, healthy employees make for more engaging and productive work environments.

Our vision is to make mental health a priority for everyone, every day. It's an ambitious goal, but with the right people who are courageous enough to Dream Audaciously, Do ThoughtFully, we believe this dream can become our future reality. If you are committed to doing the best work of your life to be the change you want to see in the world, join us!

Job Description of Client Success Manager

What you will do:

1. Build strong rapport with key client stakeholders and own the entire client lifecycle from onboarding, launch, ongoing relationship management, to engagement initiatives, quarterly reviews, and driving business growth through renewals by increasing annual recurring revenue and reducing churn risk.
2. Enhance client satisfaction and trust by boosting adoption, retention, and engagement through proactive monitoring, analysis of client data, providing recommendations, and identifying upselling and cross-selling opportunities.
3. Demonstrate expertise in ThoughtFull's products, services, and engagement initiatives, including clear demonstration sessions.
4. Develop and deliver activation programs and engagement plans at scale, collaborating with internal teams to drive education, increase engagement, and create meaningful impact based on client needs.

Requirements:

• Minimum of 3 years experience in client success, account management, change management, or strategic Human Resources within medium to large organizations (experience in SaaS or management consulting is a plus), managing multiple projects with high revenue or diverse stakeholders.
• Strong professional conduct, excellent stakeholder management skills (from staff to C-suite), and tailored written and verbal communication skills.
• Strong business acumen, detail-oriented, with excellent time management skills to plan, prioritize, and deliver multiple initiatives.
• Ability to analyze quantitative and qualitative data to derive insights and drive success metrics such as engagement and utilization.
• Proactive, quick learner, resourceful, disciplined, and committed to quality work.
• Innovative in improving processes and team efficiency while achieving client impact.
• Comfortable working in a fast-paced, changing environment with ambiguity.
• Experience working with HR professionals is an advantage.

Thoughtfull is an equal opportunity employer. We welcome applicants regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, gender identity, or veteran status. Please inform us if you require accommodations due to a disability or special need.