Cargo Control Manager

Main Objectives

• The Cargo Control Manager is responsible for optimizing vessel utilization across assigned region, ensuring efficient allocation and capacity management across trades. This role involves managing voyage and customer allocations, monitoring booking developments, and implementing corrective measures to align with trade strategies.
• Key responsibilities include overseeing cargo prioritization, special cargo approvals, and operational coordination with ship planners, terminals, and commercial teams. The role requires close collaboration with Trade Management, Pricing, and Commercial teams to maximize capacity utilization while minimizing operational costs.

Responsibilities

• Drive and manage performance of members in the assigned subteam to meet agreed KPIs, and ensure compliance to global processes and guidelines.
• Drive success through deep dive into areas of concerns in subteam and devise plans/strategies for solutions.
• Allocation and Capacity Management on designated SSYs within subteam: Creation of Voyage Allocations and Customer Allocations as per alignment with TM Pricing & Steering.
• Align with CS/ED on empty repositioning requirements.
• Liase and challenge ship planners on space-related topics and operational restrictions (e.g. draft, ballast & bunker, stack weight, etc.).
• Collaborate with QSCs for CSB-related topics (vessel balancing) as well as PTO topics (e.g. terminal build-up, load lists).
• Close cooperation with TM Pricing & Steering regarding booking development and respective market situation.
• Exchange with Area Commercial Steering on market developments in Area Performance calls.
• Responsible to forward special cargo applications received from CSB (e.g. OOG) to ship planners to obtain tentative loading approval details.
• Responsible for shipment acceptance handling including waitlist handling.
• Prioritization of cargoes in case of an overbooking situation based on commercial rules, operational and cost aspects.
• Cooperation on ad hoc schedule adjustments/optimizations in collaboration with Voyage Control/Fleet Support Center and Regions.
• Participate in projects and assignments delegated by Senior Manager & Director, TM Cargo Control.
• Direct and guide team members in daily task management.
• Identify training needs in team members and submit requests to Senior Manager, TM Cargo Control AS.
• Debrief Senior Manager, TM Cargo Control on overall subteam performance.
• Arrange back-up or replacement when team members are on leave.
• Conduct yearly performance appraisal with team members in subteam.
• Acceptance of flexible working times including holidays/weekends.

Requirements

• Degree in Shipping, Transportation or related discipline.
• Minimum 8 years’ experience in liner shipping/transportation industry.
• Operational background and Trade Management or Commercial Steering experience welcome.
• Comprehensive knowledge about HL applications (FIS, Qlik).
• Proficient in MS-Office products (Excel, PowerPoint).
• Analytical, systematic and efficient way of working.
• Motivated, proactive and reliable.
• Willing to take ownership of tasks and responsibilities.
• Team player with strong communication skills.
• Excellent negotiation skills and assertiveness.
• Acceptance of flexible working times including holidays/weekends.
• Experience in dealing with different stakeholder groups.
• Ability to develop and implement new concepts and structures.
• Knowledge about Hapag-Lloyd’s global product offering (Network & Partners).