Ecommerce Channel Manager

About the Job

We are seeking a highly skilled and experienced Global E-commerce Channel Manager to lead our efforts across multiple e-commerce platforms, including Amazon, Shopee, and Zalora.

You will oversee and lead both the day-to-day execution and the strategy of our e-commerce on various platforms, ensuring optimal performance, seamless operations, and exceptional customer experiences. You will collaborate closely with cross-functional teams to drive growth, manage inventory, enhance brand presence, and resolve issues effectively.

This is an exciting opportunity for an ambitious and motivated individual who knows Amazon and Shopee platforms inside out to join one of the fastest growing ecommerce companies and shape how we define the next stage of our success and omni-channel strategy on a global scale.

Responsibilities

• Ecommerce Strategy - Lead the implementation of our e-commerce strategy globally across Amazon, Shopee, Zalora, and other platforms, ensuring alignment with business objectives and best practices.
• Campaign Execution - Oversee the setup and execution of campaigns on e-commerce platforms, including reporting, campaign mechanics, and coordination with marketing and creative teams to optimise performance and drive sales.
• Listing Optimization - Create and optimise product listings, ensuring accurate and compelling product descriptions, images, and other online assets that adhere to brand guidelines and enhance discoverability and conversion rates.
• Inventory Management - Monitor stock levels and collaborate closely with the Operations team to ensure adequate inventory levels across all marketplaces, minimising stockouts and maximising sales opportunities.
• Relationship Management - Manage relationships with Amazon team to negotiate on the best deals for our product listings and advertisement slots
• Performance analysis - Utilise data analytics tools to track key performance metrics, identify trends, and draw actionable insights to optimise campaigns, product listings, and overall e-commerce performance.
• Reporting - Produce weekly, monthly, quarterly, and yearly reporting on selling performance including forecasting, P&L management and reporting to the Head of Growth
• Resolving marketplace issues - Identify and manage all product and marketplace issues for resolution with Amazon Seller Support, including enforcement of intellectual property infringements with Amazon Brand Registry Support.
• Develop promotion strategy - Develop and implement promotional strategies around key Amazon Event windows Ex. Prime Day, Holidays, Cyber Monday, etc.

Your Profile

• Experience - A minimum of 4 years of experience in e-commerce management, with a proven track record of success in driving sales and growth on platforms like Amazon, Shopee, and Zalora. Experience with Amazon International Marketplaces a plus (US, CA, UK, DE, FR, IT, ES, AU, IN, SG)
• Strategic Thinker- Strong strategic mindset with the ability to develop and execute effective e-commerce strategies that drive business results and enhance brand visibility.
• Analytical Skills - Proficiency in data analysis and interpretation, with the ability to leverage insights to make informed decisions and optimise performance.
• Collaborative Spirit - Excellent interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and external partners to achieve shared goals.
• Problem-Solving Abilities - Proactive and resourceful problem solver, with the ability to anticipate challenges, identify solutions, and drive results in a fast-paced environment.
• Leadership Skills - Demonstrated leadership capabilities, with the ability to inspire and motivate teams, drive change, and foster a culture of excellence and continuous improvement.
• Bachelor's Degree - A bachelor's degree in business, marketing, e-commerce, or a related field is preferred.

This job has everything for the right applicant, and is available immediately. All applications will be treated confidentially.

Only successful candidates will be contacted.

Supernova is an equal opportunity employer. Our values define the working culture and environment we strive to create – fair, diverse, respectful and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. We promote harmonious working relationships and encourage a learning and development culture. We welcome applications from talented people coming from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

See our Applicant Data Protection policy for information on how we collect, use and process your personal data: https://supernovabrands.com/applicant-data-protection-notice/