Operations Specialist

International SOS Singapore Pte Ltd; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking passionate individuals for a permanent role in delivering high-quality medical and security services. This position requires excellent communication skills and a customer-centric approach to assist members with their healthcare and travel needs. You will thrive in a fast-paced environment, working alongside medical and security experts. The role offers comprehensive training and a supportive team culture, with structured career progression opportunities within a global organization. Join a dynamic team and make a meaningful impact on people's lives.

Benefits

Comprehensive induction training

Supportive team culture

Career progression programs

International collaboration opportunities

Exposure to global medical updates

Qualifications

• Extensive experience in a customer service role with professionalism.
• Detail-oriented with adherence to policies and procedures.

Responsibilities

• Responding to inbound and outbound calls, emails, and live chat inquiries.
• Assisting with healthcare, travel, and security needs for members.

Skills

Communication Skills

Customer Service

Relationship Management

Detail-Oriented

Solution-Oriented

Job description

About the Role

This is a permanent position working in partnership with medical and security experts to deliver high-quality medical, security, and logistical services to our members. The role involves responding to inbound and outbound calls, emails, and live chat inquiries from members traveling domestically or internationally, assisting with healthcare, travel, and security needs.

Induction date on 13 May 2025

If you enjoy helping people, possess excellent communication skills, and thrive in a fast-paced environment, we want to hear from you.

Ideal Candidate

• Passionate about helping people with a natural empathetic approach

• Skilled at building and maintaining relationships with multiple stakeholders

• Detail-oriented with a commitment to adherence to policies and procedures, including data protection

• Experience in a customer-centric, process-driven business

• Solution-oriented, capable of working well under pressure with a collaborative approach in a demanding environment

• Flexible to work as part of a rotating roster without restrictions

• Extensive experience in a customer service role with a high level of professionalism

What We Offer

• Comprehensive 12-16 weeks induction training, including classroom and on-the-job training, buddy system, and mentoring

• Supportive, collaborative, and friendly team culture

• Structured remuneration and career progression programs to support your growth within a global organization

• Opportunity to collaborate with colleagues from other assistance centers worldwide to gain international perspectives on global topics and issues

• Exposure to the latest global medical and security updates and trends

Working Hours

• 13-hour shifts

• Working hours between 7 am and 8 pm

• 15 working shifts per month with 15 days off

• Shifts typically 2 days on, 2 days off, or 3 days on, 3 days off

• Office-based environment, no hybrid or WFH options

• No night shifts; required to work on weekends and public holidays

Location: Office next to Expo MRT station