Assistant Supervisor

AL HAYAT DREAMS PTE. LTD.; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a proactive individual to join their team in a dynamic role focused on enhancing customer satisfaction and staff performance. This position involves a variety of responsibilities, from assisting in operational planning to training staff and managing administrative tasks. The ideal candidate will possess strong communication skills and a positive attitude, ensuring a smooth operation and a motivated team. If you are passionate about hospitality and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Experience in administrative tasks and staff management.
• Strong customer service skills with a focus on satisfaction.

Responsibilities

• Assist Supervisor in planning and monitoring operations.
• Ensure effective communication regarding customer and staff issues.

Skills

Administrative Skills

Customer Service

Staff Training

POS System Operation

Communication Skills

Education

High School Diploma

Bachelor's Degree in Hospitality

Tools

POS Systems

Job description

Their duties include performing administrative tasks, documenting procedures, and hiring and training staff. They are also required to monitor staff productivity and develop initiatives toward enhanced job performance.

Main responsibilities include:

1. Assist Supervisor in planning, monitoring, and controlling various operations
2. Anticipate customer needs, respond promptly, acknowledge all customers, and resolve complaints to ensure complete satisfaction
3. Maintain effective communication with the Supervisor and Director regarding any customer or staff issues
4. Encourage and motivate staff with a positive attitude
5. Operate POS (Point of Sale) systems and maintain system security
6. Follow correct cash-up procedures and manage bills and house accounts, including cash and credit card transactions
7. Prepare daily reports for the Director and Management
8. Manage suppliers, deliveries, and administrative tasks to ensure smooth floor operations and professional, timely duties
9. Maintain excellent product knowledge
10. Prepare weekly staff rosters as needed
11. Conduct service briefings
12. Ensure all front-of-house staff adhere to the company code of conduct and standard operating procedures
13. Monitor staff during service to address transgressions immediately
14. Assess staff service levels, identify areas for improvement, and provide training as required
15. Ensure proper setup for functions and bookings
16. Provide ongoing menu and beverage training, including regular testing
17. Assist the Food and Beverage Manager with HR-related matters
18. Monitor staff breaks and overall punctuality
19. Oversee and authorize staff clock-in and clock-out procedures
20. Ensure discipline is fair and appropriate steps are taken when necessary