Service Delivery Manager[Network/Infra]

Linkedcorp HR Consultancy Pte Ltd; Singapore; On-site; SGD 75,000 - 100,000; Full time

Job summary

A leading consultancy in Singapore is seeking a Service Delivery Manager to ensure high-quality service delivery to clients. The role involves overseeing service performance, managing teams, and driving process improvements. Ideal candidates will have a background in business or IT, with strong communication and organizational skills. This position offers attractive salary packages and career progression opportunities.

Benefits

Attractive salary packages

Career Progression Opportunities

Qualifications

• 3+ years of experience in service delivery or a related field.
• Certifications in Service Management (e.g., ITIL, PMP) are highly preferred.

Responsibilities

• Oversee end-to-end service delivery, ensuring all SLAs are met.
• Monitor service performance, quality, and client satisfaction.
• Lead and manage the service delivery team for optimal efficiency.

Skills

Communication

Organizational

Time Management

Analytical

Client Relationship

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Information Technology

Tools

ServiceNow

Jira

Job description

• Central or East

• Attractive salary packages

• Career Progression Opportunities

Interested applicants can send your resume to [e-mail] and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.


Job Overview:

The Service Delivery Manager ensures efficient and high-quality service delivery to clients, focusing on performance standards, SLAs, and customer satisfaction.

Job Description:

• Oversee end-to-end service delivery, ensuring all SLAs are met.
• Monitor service performance, quality, and client satisfaction.
• Act as the primary liaison between clients and the service delivery team.
• Lead and manage the service delivery team for optimal efficiency.
• Provide coaching, training, and performance management to the team.
• Collaborate with cross-functional teams (IT, operations, customer support) for seamless service execution.
• Resolve escalated client issues promptly and effectively.
• Conduct regular client meetings to gather feedback and drive improvements.
• Identify and implement process improvements to enhance efficiency and customer experience.
• Track and analyze service performance metrics, initiating corrective actions as needed.
• Prepare and present reports on service performance, incidents, and improvement initiatives.
• Maintain comprehensive documentation on service procedures, escalations, and resolutions.
• Manage service delivery budgets, ensuring cost-effectiveness and quality.
• Ensure compliance with regulatory and contractual requirements.
• Identify and mitigate risks in service delivery.

Requirements:

Educational Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Certifications in Service Management (e.g., ITIL, PMP) are highly preferred.

Experience:

• 3+ years of experience in service delivery or a related field.
• Experience managing cross-functional teams and working in client-facing roles.

Skills:

• Strong communication skills (written and verbal).
• Excellent organizational and time management abilities.
• Analytical mindset to assess performance and drive improvements.
• Ability to build and maintain client relationships and resolve conflicts.
• Proficiency in service management tools (e.g., ServiceNow, Jira).

Technical Skills (Industry-Specific):

• Understanding of IT systems, software, or tools used in service delivery.
• Familiarity with service management frameworks such as ITIL or Six Sigma.