SERVICE DELIVERY & BUSINESS DEVELOPMENT MANAGER

JM TRANSPORTS AND LOGISTICS PTE. LTD.; Singapore; On-site; SGD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Business Development Manager to enhance customer satisfaction through strong leadership and effective logistics management. This role involves managing projects, overseeing service delivery, and ensuring quality control while maintaining positive customer relationships. The ideal candidate will possess excellent customer service skills, project management expertise, and a keen attention to detail. Join a dynamic team where your contributions will directly impact customer experiences and operational excellence.

Qualifications

• Experience in customer service and logistics is advantageous.
• Strong skills in project management and quality control.

Responsibilities

• Manage projects and resolve reliability issues.
• Lead the service delivery team and maintain customer relationships.

Skills

Customer Service

Leadership

Logistics

Project Management

Quality Control

Resource Planning

Attention to Detail

Tools

Business Support Software

Job description

Business Development Manager (Customer Service, Leadership, and Logistics)

The Business Development Manager (Logistics) is responsible for maintaining strong customer relationships and enhancing services to ensure customer satisfaction.

The role may include technical tasks such as troubleshooting technical issues and administrative tasks like managing team performance and checking inventory quality.

The primary responsibilities include:

1. Managing projects and resolving reliability issues.
2. Tracking service metrics and managing budgets.
3. Leading the service delivery team.
4. Maintaining positive customer relationships and identifying their needs.
5. Overseeing service delivery within the business context.
6. Managing finances, budgets, and finding ways to reduce costs without compromising customer satisfaction.
7. Assessing customer feedback to improve and refine services.
8. Remaining organized and meeting deadlines.
9. Building partnerships and coordinating with team leaders on service standards and issue resolution.

Qualifications and skills include:

• Experience in customer service, leadership, and logistics is advantageous.
• Proficiency in computer skills and business support software.
• Strong skills in customer service, project management, and quality control.
• Resource planning skills.
• Excellent leadership and teamwork skills.
• Attention to detail.