Customer Service Officer

HOMEONE WATER HEATER PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A dynamic company in the home services sector is seeking a Customer Service Officer who thrives in a fast-paced environment. This role involves being the first point of contact for customers, providing friendly and accurate support through various communication channels. You will manage inquiries, assist with order processing, and collaborate with the internal team to enhance service delivery. Join a supportive and compliance-focused team that values your contributions and offers meaningful learning opportunities. If you're passionate about delivering exceptional service, this is the perfect opportunity for you.

Qualifications

• Experience in customer-facing roles such as cabin crew, hotel front desk, or sales.
• Strong written skills for accurate documentation of customer interactions.

Responsibilities

• Respond to customer inquiries via phone, WhatsApp, email, and in-person.
• Handle order processing, appointment scheduling, and follow-ups.

Skills

Fluent in English

Customer Service Skills

Problem-Solving

Written Communication

Multitasking

Job description

Industry: Home Services (Compliance-Driven)

Are you someone who enjoys talking to people, thrives in a fast-paced environment, and takes pride in offering excellent service? If so, we’d love to meet you.

We are looking for a confident, friendly, and detail-oriented Customer Service Officer to join our growing team. You’ll be the first point of contact for our customers — and the voice they trust for fast, accurate, and caring support.

Key Responsibilities

Respond to customer enquiries via phone, WhatsApp, email, and in-person visits

• Offer clear, friendly assistance and guide customers with confidence
• Handle order processing, appointment scheduling, and follow-ups
• Accurately document details from each customer interaction
• Work closely with our internal team to resolve issues and improve service flow
• Support general admin tasks to keep our operations running smoothly

What We’re Looking For

• Fluent in English and at least one other official language of Singapore
  (to serve our diverse customer base effectively)
• Confident and comfortable holding conversations with all types of customers
• Able to manage multiple tasks and remain calm under pressure
• Strong written skills to record key details accurately after each conversation
• Experience in cabin crew , hotel front desk , ticketing , or sales is highly valued
• A professional appearance and warm, approachable personality
• A natural problem-solver who puts the customer first, always

Why Join Us?

• Be part of a growing, compliance-focused company with a strong reputation
• Work in a supportive team that values initiative, professionalism, and care
• Enjoy learning opportunities, clear structure, and meaningful customer interactions
• Make a real impact — you’re not just answering questions; you’re solving problems that matter

If you’re ready to take on a customer service role where people actually appreciate your help —
Apply now and let’s talk.