Senior Executive, S R Nathan School of Human Development

Singapore University of Social Sciences; Southwest; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

The Singapore University of Social Sciences is seeking an Administrative Support professional for its Counseling & Life Coaching Centre. This role involves managing counseling sessions, client systems, and providing operational support to enhance student well-being. Ideal candidates will have a degree in Social Sciences and relevant experience in project management and customer service.

Benefits

Competitive pay package

Hybrid work arrangement

Medical benefits

Flex benefits

Family care leaves

Volunteer service leaves

Wellness & recreation activities

Lifelong learning opportunities

Career development opportunities

Qualifications

• At least 5 years of relevant experience.
• Experience in project management and data/business analytics.
• Proficient in spoken and written English.

Responsibilities

• Provide administrative support to the counselling centre.
• Manage client appointment systems and logistics support.
• Conduct business data analytics for reports and dashboards.

Skills

Interpersonal Skills

Analytical Skills

Problem Solving

Customer Service

Teamwork

Education

General Degree (Social Sciences preferred)

Tools

Microsoft Office

Job description

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that everyone has equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

About the Job

This role reports to the Administrative & Operations Manager of the SUSS Counseling & Life Coaching Centre (C-three). This job involves both frontline and backend responsibilities to ensure the smooth running of counselling sessions and diverse programmes/events to improve the mental well-being and mental health of students. The incumbent will be involved in managing client appointment systems, administrative documentation, internal communications, expense reimbursement, procurement, and logistics support for programs, etc.

What You Will Be Doing

The successful candidate will provide administrative and office management support to the counselling centre.

Responsibilities

• Report to the Admin & Operations Manager and perform general operations and administrative duties including documentation, internal communications, expense reimbursement, procurement, and logistics support.
• Perform frontline duties for counselling and life coaching services, ensuring high standards of customer service.
• Oversee, organize, and coordinate meetings and events organized by the centre, including gathering feedback and evaluation.
• Organize corporate planning, inter-department collaborations, and project initiatives.
• Assist in documenting and auditing system policies and procedures to ensure smooth operations.
• Identify and resolve IT system-related issues, including client appointment booking systems.
• Conduct daily/monthly operational checks to identify errors.
• Perform business data analytics for reports and dashboards for management.
• Assist in managing volunteer programs.
• Act as liaison officer for student interns attached to the centre.

Job Requirements

• General degree (Social Sciences preferred) with at least 5 years of relevant experience.
• Experience in project management and data/business analytics.
• Experience in customer service management, operations, or IT systems.
• Mature, meticulous, with high discretion and integrity.
• Effective interpersonal skills, proficient in spoken and written English.
• Process-oriented with strong analytical and problem-solving skills.
• Resourceful team player capable of working independently and taking initiative.
• Proficient in Microsoft Office applications, with advanced Excel skills.
• Experience in website administration, including designing pages, uploading content, and maintaining updates, is preferable.
• Willing to work evenings.

What We Offer

At SUSS, we foster the Spirit of Learning and pride ourselves on being lifelong learners. You will have access to various learning platforms and development opportunities to support your growth in a meaningful career!

Additionally, you will receive:

• Competitive pay package
• Hybrid work arrangement (subject to job role)
• Medical benefits
• Flex benefits
• Family care leaves
• Volunteer service leaves
• Wellness & recreation activities
• Lifelong learning opportunities
• Career development opportunities through internal job postings and transfers