Senior Executive/ Assistant Manager, Research and Program Evaluation

Agency for Integrated Care; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated research support professional to enhance the quality of care through effective evaluation and data management. In this role, you will collaborate with various stakeholders to design and execute research studies, manage client satisfaction surveys, and curate valuable scientific information. This position offers the opportunity to impact the ageing population positively while working in a dynamic environment that values detail and accuracy. If you are passionate about research and improving community care, this role is perfect for you.

Qualifications

• 3+ years of experience in policy, health, or social care sectors.
• Experience in conducting scientific research or providing research support.

Responsibilities

• Support execution and reporting of research and evaluation studies.
• Conduct Client Satisfaction Surveys and manage vendor performance.
• Curate and disseminate scientific knowledge on AIC's intranet.

Skills

Research Support

Data Collection

Stakeholder Engagement

Literature Review

Attention to Detail

Education

Bachelor's in Business, Technology, or Engineering

Job description

Company description:

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.

Job description:

Job Description

1. Support the execution and reporting of research and evaluation studies

Assist in

• Evaluation design: Participate in discussions with business owners to clarify and document evaluation objectives, timelines, and budget
• Evaluation planning: Contribute to developing comprehensive evaluation plans tailored to program needs
• Procurement and vendor support: Support business owners in their procurement processes when evaluations are outsourced
• In-house Evaluation: Conduct evaluations internally, including:
  • Managing research administration tasks such as ethics reviews
  • Planning and executing data collection strategies
  • Preparing findings for dissemination through slide decks, posters, or manuscripts
  • Liaising with Institution of Higher Learning (IHL), governmental partners, and research or survey vendors

1. Support the conduct of Client Satisfaction Surveys (CSS)

Assist in

• Survey design and review: Regularly review and update satisfaction survey questions to ensure relevance and clarity
• Vendor management: Follow the procurement process to select vendors for data collection, manage vendor performance to ensure timeliness and quality, and process payments
• Data oversight and reporting: Review and verify survey reports for accuracy, and support the dissemination of findings in collaboration with internal divisions
• Stakeholder engagement: Explain survey findings to internal and external stakeholders effectively, tailoring communication to diverse audiences

1. Support the curation, organisation, and dissemination of relevant scientific knowledge and descriptive statistics on AIC's intranet

Assist in

• Content generation through:
• Curating and summarising information from journal articles into regular releases
• Critically reading, synthesizing, and interpreting scientific literature for a lay audience
• Translating numerical statistics into infographics and other data visualization assets to aid understanding and communication

Job Requirements

• A good bachelor's in relevant business, technology, or engineering specialty, or related field with at least 3 years of working experience preferably in the policy, health, or social care sectors
• Relevant experience conducting scientific research or providing research support to business units
• Able to evaluate complex information and identify key issues
• High level of attention to detail and commitment to accuracy
• Proficient in literature search using academic databases and search engines
• Able to work well independently and in teams
• Able to handle uncertainty and ambiguity
• Business-oriented and able to deliver quality work under tight deadlines
• Flexible, self-motivating, and able to manage multiple projects efficiently