Service Engineer (Elevators)

AlwaysHired Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the lift and escalator industry is seeking a Service Engineer to manage a team of technicians and ensure operational efficiency. The role involves monitoring equipment performance, managing callbacks, and supporting service operations. Candidates should possess a relevant engineering degree and have experience in the industry.

Qualifications

• 2-3 years of experience as a Service Engineer preferred.
• Experience in lift/escalator industry is advantageous.

Responsibilities

• Manage a team of technicians in lift and escalator operations.
• Ensure equipment availability and monitor callback trends.
• Prepare purchase requisitions and perform goods receiving.

Skills

Team Management

Technical Support

Data Analysis

Education

Diploma/Bachelor’s Degree in Engineering

Job description

Summary:

• MNC
• Monday to Friday, 8.30am - 6.00pm
• Salary: UP$4000-$6000
• Benefits: AWS + VB
• Location: Kallang

Responsibilities:

• Manage a team of service and callback technicians in the daily operations of lifts and escalators.
• Ensure the productivity of each technician.
• Monitor callback trends and implement actions to reduce callbacks.
• Eliminate Rebel and critical units if any.
• Ensure technicians attend to callbacks promptly within the stipulated response time.
• Maintain equipment availability to meet KPIs.
• Ensure equipment downtime is within permitted repair times.
• Ensure servicing schedules are followed without missed services.
• Attend site meetings and callback meetings, ensuring follow-up works are completed timely.
• Verify inventory and prepare purchase requisitions and sales orders via JDE system.
• Extract callback data for monthly report analysis using Service Management System (SMS).
• Update order tracker based on monthly forecasts and perform goods receiving upon delivery and job completion.
• Gather site findings and submit via Field Turn Back (FTB) for defective components.
• Record technician’s tools and equipment calibration expiry dates monthly.
• Prepare and issue PPE, tools, and equipment to technicians as needed.
• Provide field and administrative support to the service & operations teams.

Requirements:

• Diploma or Bachelor’s Degree in relevant engineering discipline.
• 2-3 years of experience as a Service Engineer preferred.
• Experience in the lift/escalator industry is advantageous.

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

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Ng Yi Jie Benedict
Registration Number: R2091806
AlwaysHired Pte Ltd
EA Licence No: 24C2293