Head of APAC Corp Strategy & Ops | Singapore, SG

PayPal, Inc.; Singapore; Hybrid; USD 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a Strategy and Operations Leader to shape strategic initiatives and drive operational excellence. This pivotal role involves collaborating across teams to solve complex problems and enhance alignment between leadership and customer-facing functions. With a focus on data-driven decision-making, you will lead a dynamic team to deliver impactful results and foster a culture of accountability and innovation. Join a forward-thinking company that values diversity and inclusion, and offers a balanced hybrid work model to support your professional growth and well-being.

Benefits

Flexible work environment

Employee share options

Health insurance

Life insurance

Qualifications

• 12+ years in strategy or operations with a focus on impactful outcomes.
• Proven leadership skills in managing high-performing teams.

Responsibilities

• Develop and implement strategic initiatives for business growth.
• Oversee operational processes to optimize performance.
• Lead and mentor a team fostering collaboration and innovation.

Skills

Strategic Planning

Analytical Skills

Project Management

Communication Skills

Leadership

Education

Bachelor's Degree

Master's Degree

Job description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
As the Strategy and Operations Leader, you will play a critical role in shaping and driving the company's strategic initiatives and operational excellence.

This position requires a high-performing, analytical, and results-driven leader to collaborate with cross-functional teams, solve complex problems, and drive impactful outcomes aligned with the company's vision and goals.

Job Description:

This role will report to the SVP, Regional GM for APAC and oversee a dynamic and high-performing team comprising strategic analysts, project managers, and operations specialists. Collaborative, data-driven, and results-focused, the team thrives on solving complex challenges and continuously improving processes to support the organization's goals. Each member is empowered to take ownership of their work, contributing to impactful outcomes for both the business and its customers.

This role directly impacts the business by identifying and executing high-priority initiatives that drive revenue growth, operational efficiency, and long-term competitive advantage. Positioned at the intersection of strategy and execution, this role ensures seamless collaboration across teams, enhancing alignment between leadership, operations, and customer-facing functions. As a critical link within the leadership team, the role helps build a more adaptive, data-driven organization, empowering teams to deliver impactful results and continuously improve customer outcomes.

Your day-to-day:

Strategic Leadership

• Develop and implement strategic initiatives to support business growth and operational efficiency.
• Partner with senior leadership to identify, prioritize, and execute critical business strategies.
• Drive structured problem-solving processes, including both quantitative and qualitative analysis, to address complex business challenges.

Operational Excellence

• Oversee end-to-end operational processes, identifying areas for improvement and driving execution to optimize performance.
• Establish key performance indicators (KPIs) and frameworks to monitor and report on business performance.
• Collaborate with teams across functions to streamline workflows and improve cross-departmental alignment.

Team Leadership and Development

• Lead and mentor a high-performing team, fostering a culture of collaboration, accountability, and innovation.
• Build and develop internal talent to enhance organizational capability and readiness for future challenges.

Communication and Stakeholder Engagement

• Deliver clear, concise, and compelling communication across all formats (verbal, written, presentations).
• Synthesize data and insights into actionable recommendations for internal and external stakeholders.
• Drive alignment through effective collaboration and relationship-building across teams.

Project Management

• Manage large-scale projects with tight deadlines, ensuring alignment with company priorities and measurable outcomes.
• Identify risks, develop mitigation strategies, and adapt plans in response to changing circumstances.

What do you need to bring:

• Experience: Proven track record in strategy, operations, or management consulting, with over 12 years of experience driving impactful business outcomes.
• Problem-Solving Skills: Strong analytical abilities for both quantitative and qualitative challenges, with a focus on delivering actionable insights.
• Communication: Exceptional verbal and written communication skills, including experience creating high-quality presentations, memos, and reports.
• Leadership: A collaborative leader who can build, mentor, and inspire high-performing teams.
• Execution: Results-oriented with strong project management skills and the ability to prioritize and deliver in a fast-paced, dynamic environment.

Additional Job Description:

Subsidiary:
PayPal

Travel Percent:
0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

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