Collections Associate, Cash and AR Management

Google; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Join a leading technology company as a Collections Associate in the Finance Operations team. This role involves managing billing and payment processes, collaborating with various teams, and improving operational efficiency. Ideal candidates will have a Bachelor's degree and relevant experience in collections or customer service.

Qualifications

• 2 years of experience in Collections, O2C, Customer Service, or vendor management.
• Experience with data extraction and analysis.
• Strong troubleshooting skills.

Responsibilities

• Develop and maintain relationships with external customers and internal teams.
• Identify and address drivers of non-payment.
• Collaborate with Operations Management and Collections teams.

Skills

Data extraction

Problem-solving

Customer service

Operational excellence

Education

Bachelor's degree in Business, Finance, Engineering, or Operations

Job description

Collections Associate, Cash and AR Management

Join to apply for the Collections Associate, Cash and AR Management role at Google.

Google will prioritize applicants who have a current right to work in Singapore and do not require Google's sponsorship of a visa.

Minimum qualifications:

• Bachelor's degree in Business, Finance, Engineering, or Operations, or equivalent practical experience.
• 2 years of experience in Collections, O2C, Customer Service, or vendor management.

Preferred qualifications:

• Experience with data extraction, analysis, and reporting.
• Ability to connect with relevant teams and colleagues proactively to solve problems and prioritize tasks.
• Strong troubleshooting skills and ability to think through complex problems.
• Passion for operational excellence.

About The Job

The Finance Operations team manages Google's global cash transactions, ensuring processes are controlled, effective, and efficient. As part of this team, you'll find innovative ways to manage complex transactions, improve processes, and minimize operational risk. Internally, you will collaborate across various areas of Financial Operations, and externally with workforce partners.

Google's finance team is known for handling large numbers and providing in-depth analysis for strategic decisions across Google products. From developing forward-thinking analyses to automating financial processes, the Finance organization is a key partner and advisor.

Responsibilities

• Develop and maintain trusted relationships with external customers and internal teams to understand billing and payments experiences.
• Identify and address drivers of non-payment, providing consultation on policies and processes.
• Collaborate with Operations Management and Collections teams to improve processes.
• Promote customer adoption of process changes and new platforms.
• Resolve billing and payment issues by troubleshooting and coordinating with Finance, Sales, and Product teams.

Google is an equal opportunity employer and values diversity. We consider applicants regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, and other protected statuses. For accommodations, please complete our Accommodations for Applicants form.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Finance, Analyst, and Accounting/Auditing
• Industries: Information Services and Technology, Internet

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