Front Office Agent

HERITAGE HOSPITALITY PTE. LTD.; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A leading hospitality company in Singapore seeks a dedicated Front Desk Associate to enhance guest satisfaction and retention. Responsibilities include managing check-ins, handling guest requests, and performing cashier duties. Ideal candidates will have strong customer service skills and relevant experience. Join us to contribute to a positive guest experience in a dynamic environment.

Qualifications

• Minimum 1 year experience in the same capacity.

Responsibilities

• Handle check-in and check-out of guests.
• Manage guest requests during their stay.
• Perform front desk cashiering duties.

Skills

Customer Service

Problem Solving

Computer Literacy

Education

GCE ‘N’ or ‘O’ Level

Job description

JOB PURPOSE:

Maximize guests’ satisfaction and retention by meeting their unique needs in a timely and responsive manner.

ACCOUNTABILITIES:

1. Handle the check-in and check-out of guests including the processing of their reservations and rooming at the unit level.

2. Handle all guest requests during their stay.

3. Handle all front desk cashiering duties.

4. Organize and implement guest programs/plans that meet guest needs and interest.

5. Assist in handling all reservations activities including the conduct of site inspections and the closure of sales deals as required.

6. To maintain flexibility to perform other duties and projects as required and deemed necessary to support the Hotel’s overall business objectives.

KNOWLEDGE / QUALIFICATIONS:

1. Minimum GCE ‘N’ or ‘O’ Level.

2. Minimum 1 year experience in the same capacity.

3. Able to work shifts, including evenings, weekends and public holidays.

SKILLS:

1. Good customer service skills.

2. Good problem-solving skills.

3. Good computer literacy.