Sales Manager, MICE

Mandarin Oriental; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in luxury hospitality seeks a passionate Sales Manager to drive MICE sales. This role involves identifying and managing accounts, negotiating rates, and aligning client needs with marketing strategies. You'll be part of a dynamic Sales & Marketing team, fostering customer loyalty and achieving sales targets. With a commitment to employee growth and wellness, this opportunity offers a supportive environment for your career development. If you thrive in a fast-paced, luxurious setting and are eager to make an impact, this position is perfect for you.

Benefits

Complimentary nights at hotels

Attractive rates on rooms worldwide

Comprehensive health benefits

Wellness programs

Retirement plans

Qualifications

• At least 1 year of experience in a similar role within an international luxury hotel chain.
• Strong negotiation and customer relationship management skills.

Responsibilities

• Prospect and develop new business through various customer interactions.
• Negotiate transient and group rates while maintaining excellent product knowledge.
• Achieve all targets and goals set for your responsibilities.

Skills

Sales Skills

Negotiation Skills

Customer Relationship Management

Interpersonal Skills

Presentation Skills

Problem-Solving Skills

Education

Diploma in any discipline

Tools

Microsoft Office

HMS

Delphi

Job description

SALES MANAGER, MICE

Mandarin Oriental, Singapore is seeking a Sales Manager, MICE to join our Sales & Marketing team.

Are you a master of your craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is an award-winning owner and operator of luxurious hotels, resorts, and residences in prime destinations worldwide, with a strong development pipeline. Recognized for creating some of the most sought-after properties globally, the Group offers legendary service inspired by Asian heritage and cutting-edge luxury experiences.

Mandarin Oriental, Singapore, is a sanctuary of luxury overlooking Marina Bay. Reporting to the Assistant Director of Sales, the Sales Manager, MICE, will identify, develop, and manage accounts within group segments, markets, or territories, maintaining or increasing current group segment production to generate total sales revenue for the hotel.

About the job

Based at Mandarin Oriental, Singapore, within the Sales & Marketing Department, the Sales Manager will align client needs with the hotel's sales and marketing strategies. This includes negotiating rates, maintaining excellent product knowledge, and identifying market opportunities. The Sales Manager reports to the Assistant Director of Sales, MICE.

Responsibilities

• Prospect and develop new business through phone solicitation, customer visits, trade shows, sales blitzes, direct mail, research, and other customer interactions.
• Drive and manage group production by fostering customer loyalty through excellent account management.
• Determine client needs, hotel objectives, and marketing activities for each account.
• Negotiate transient and group rates.
• Communicate hotel benefits effectively to clients and maintain excellent product knowledge.
• Understand and familiarize with the fundamentals of assigned accounts.
• Identify new or existing markets/accounts aligning with property sales strategy.
• Achieve all targets and goals set for your responsibilities.
• Develop market intelligence, new product ideas, monitor competition, and track customer trends and performance.

Candidate requirements

• Excellent sales, service, and interpersonal skills.
• Strong negotiation and customer relationship management skills.
• Excellent presentation and communication skills in English (written and spoken).
• Proficient in Microsoft Office, HMS, and Delphi.
• Self-motivated with good problem-solving skills.
• At least 1 year of experience in a similar role within an international luxury hotel chain.
• Minimum qualification: diploma in any discipline.

Our commitment to you

• Learning & Development: We offer tailored programs to support your growth at every career stage.
• MOstay: Enjoy complimentary nights and attractive rates on rooms worldwide as part of our #MOfamily.
• Health & Colleague Wellness: We prioritize your wellbeing with comprehensive health benefits and wellness programs.
• Retirement Plans: We provide various retirement plans based on your role and service length.

We're Fans. Are you?