Customer Service Technician (Laptop Repair)

ASUS Global Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player in technology is seeking a Customer Service Technician to join their dynamic team. This role offers a unique opportunity to engage with customers, diagnose technical issues, and conduct repairs on various PC devices. Ideal candidates will have a background in computer science and a passion for delivering exceptional customer service. With a commitment to innovation, this company fosters a collaborative environment where your contributions can truly make a difference. If you thrive in a fast-paced setting and are eager to grow your career in tech, this position is perfect for you.

Qualifications

• Minimum NITEC / Diploma in Computer Science / IT.
• At least 2 years of relevant experience.

Responsibilities

• Communicate with customers to diagnose hardware/software issues.
• Conduct repairs and ensure data accuracy for part ordering.
• Drive a positive customer experience through great service.

Skills

Customer Service Skills

Technical Knowledge in Computers

Problem-Solving Skills

Communication Skills

Education

NITEC / Diploma in Computer Science

Job description

Company

Asus Global Pte Ltd

asus.com

Designation

Customer Service Technician (Laptop Repair)

Date Listed

27 Mar 2025

Job Type

Entry Level / Junior Executive, Experienced / Senior Executive

Full/Perm

Job Period

From 04 Mar 2025, Permanent

Profession

Repair / Maintenance

Industry

Computer and IT

Location Name

Changi Business Park Central 2, Hansapoint@CBP, Singapore

Address

10 Changi Business Park Central 2, Singapore 486030

Map

Allowance / Remuneration

$1,800 - 2,600 monthly

Company Profile

ASUS is a global technology leader delivering incredible experiences that enhance the lives of people everywhere. World renowned for continuously reimagining today’s technologies for tomorrow, ASUS puts users first In Search of Incredible to provide the world’s most innovative and intuitive devices, components, and solutions. Today’s ASUS is more ambitious than ever, unleashing remarkable gaming, content-creation, AIoT, and cloud solutions that solve user needs and infuse delight.

ASUS is home to industry-leading experts who are encouraged to pursue their passion for innovation and entrepreneurial spirit to deliver the future of technology to the world. With a team of 5,000 in-house R&D colleagues, ASUS received more than 11 awards every day in 2020 and is ranked as one of Fortune’s World’s Most Admired Companies.

Working together as One Team, ASUS team members strive to transform and evolve, trust in radical truth and transparency, and embrace idea meritocracy and foster collective wisdom in the limitless pursuit of the incredible. And because tomorrow's experiences start with today’s actions, the people of ASUS are setting new industry standards and delivering on a strong commitment to environmental and community stewardship every day.

At ASUS, every individual can find the opportunity to push the limits of what is yet to be imagined, and to make it real. To learn more about our aspirations and what we offer, visit asus.com/about-asus/

Job Description

Are you ready to ignite your career and be part of something truly extraordinary? At ASUS, we’re In Search of Incredible—and we want you on our team! We’re looking for dynamic, passionate individuals who are eager to innovate, create, and make waves in the tech world. If you’re fueled by ambition and thrive in a fast-paced environment where your ideas can shape the future, this is your opportunity to shine.

Join us, and let’s chase the incredible together!

The Responsibilities:

• Communicate with customers via phone / face to face to identify and diagnose for errors or technical issues (Hardware / Software).
• Conduct repairs according to the diagnosis.
• Excellent knowledge in disassembling and re-assembling all PC devices.
• Carry out high quality repair in 3C order.
• Ensure data accuracy when keying into the system for Part ordering / Diagnostic / Repair status.
• Ability to respond to customer service requests within the Service Level Agreement (SLA) timeframe.
• Helps drive a positive customer experience by building relationships and exhibiting great customer service.

The Requirements:

• Minimum NITEC / Diploma in Computer Science / Information Technology, or equivalent.
• At least 2 years of professional working experience in similar capacity.
• Strong ability to prioritize and multi-task in a fast-paced environment.
• Good communication and customer service skills.
• Technical knowledge/background in Computer is a must.
• Able to work alternate 5.5 days per week in a service-center environment.
• Candidates with immediate availability are encouraged to apply.

Application Instructions

Please apply for this position by submitting your CV using InternSG.
Kindly note that only shortlisted candidates will be notified.

Apply for this position