Strategic Relationship Manager

剥慰; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

一家充满活力的初创公司正在寻找一位中级客户经理，您将负责推动关键客户的支出并维护良好的客户关系。理想的候选人需具备6-9年的客户管理经验，尤其是在API、支付和卡发行领域。您将与客户密切合作，理解他们的需求，并通过价值驱动的销售来最大化每个账户的收入。此职位需要出色的沟通、谈判和关系管理能力，并要求流利的英语、粤语和普通话。加入我们，成为推动创新和客户满意度的关键一员！

Qualifications

• 6-9年API/支付/卡发行的客户管理成功经验。
• 流利的英语、粤语和普通话沟通能力。

Responsibilities

• 推动关键客户的支出，通过交叉销售、保留和扩展实现增长。
• 维护与客户的积极关系，确保最佳客户体验。

Skills

客户管理

谈判技巧

沟通能力

销售绩效指标

关系管理

Job description

We are looking for a mid-level individual who is motivated, comfortable within a flexible early start-up environment, capable of taking initiative and driving new ideas forward.
The ideal candidate will be experienced with managing key accounts relationships, customer-oriented with a drive to achieve goals and maintain a great customer experience. You will be able to work closely with clients to understand their needs. This individual will have excellent communication abilities, relationship management and negotiation skills.

You will:

• Drive spend across your key clients book by cross-sell, retention, and expansion to induce overall growth and usage of Reap services
• Serve as primary day-to-day liaison with assigned key clients and maintain positive ongoing relationships
• Maximize the revenue per account through value-based selling and advising best solutions to your key clients
• Maintain and foster relationships with clients by ensuring best customer experience and preventing churn
• Work with existing key Web3 and Web2 accounts to provide product solutions, upsell and to ensure satisfaction
• Tasked to grow existing key relationships and meeting assigned growth KPIs as well as to bring in new product innovation insights from key clients
• Liaise with cross-functional teams to execute on clients' requests
• Working closely with our product team to deepen client relationships
  

We’re looking for someone with:

• Minimum 6-9 years of proven success in client management in API / Payments / Card issuance
• Familiarity with sales performance metrics
• Strong negotiation, presentation, and communication skills
• Ability to adapt or build new SOPs to cater for changing product features deployment with the Relationship Management Team
• Fluent in English, Cantonese and Mandarin
• Strong verbal and written communication skills
• A dynamic personality with a strong winning and high-performance mindset
• Self-motivated and a quick learner
• Highly adaptable with a can-do attitude
• Empathy toward the concerns of others, both within and outside Reap

Nice to haves:

• Self-motivated and a quick learner
• Exceptional team player
• Extreme open-mindedness
• Clear and concise communication