Relationship Officer

EM Services Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a dedicated individual for a client management role. The successful candidate will engage with residents, address inquiries, and coordinate with various stakeholders to resolve issues. This entry-level position offers training and the opportunity to develop interpersonal and problem-solving skills in a dynamic environment.

Qualifications

• Excellent interpersonal skills to manage relationships.
• Analytic and creative problem-solving skills required.
• Entry-level candidates are welcome to apply.

Responsibilities

• Attend to cases lodged by residents and follow up.
• Coordinate with Technical Officers on enforcement matters.
• Answer client phone calls professionally.

Skills

Interpersonal Skills

Analytic Skills

Creative Problem Solving

Communication Skills

Team Player

Multilingual Skills

Job description

Responsibilities:

• Attend to cases lodged by residents, review and follow up or assigned to technical team for follow up where necessary.
• Make appointment and meet-up with residents to resolve feedbacks / complaints.
• Address enquiries promptly and professionally, meeting the KPIs set within the Business Unit.
• Deploy cases to the relevant parties (e.g. Government Agencies) for follow up. and follow through to ensure closure of cases.
• Coordinate with the assigned Technical Officers on enforcement matters.
• Coordinate with Agencies on social issues
• Answer Clients Phone calls in a professional and prompt manner
• Have an understanding of client background and their requirements
• Part of Crisis management team & follow up with stakeholders on resolution of cases
• Any other duties assigned by your supervisor

Requirements:

• Excellent Interpersonal Skills to manage relationships with various stakeholders and clients
• Ability to be client –centric while balancing Township needs & controls
• Analytic and Creative problem solving skills
• Acquired communication skills and initiative
• A team player with good initiative
• Familiar with dealing with various stakeholders
• Multilingual skills would be an added advantage
• Training will be provided on Technical Matters
• Entry-level candidate are welcome to apply

Working Days:

• 5 working days (with 1 half-day Saturday every 3 weeks)

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