Customer Service Executive (Imports & CS)

STAR CONCORD PTE LTD; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

A leading logistics company in Singapore is seeking a dedicated individual to join their team. The role involves reviewing customer inquiries, preparing quotations, and ensuring efficient freight operations. Candidates with the right attitude, even without prior experience, are welcome to apply.

Qualifications

• Candidates with no prior experience but with the right attitude will also be considered.

Responsibilities

• Prepare accurate and detailed quotations for customers.
• Liaise with logistics appointed subcontractors and supervise delivery.
• Prepare and process import and export shipping documentation.

Skills

Customer Service

Negotiation

Attention to Detail

Job description

Job Description

• Review customer inquiries for the company's import and export freight and logistics business scopes
• Prepare accurate and detailed quotations for customers
• Clarify and negotiate proposals with customers to ensure customer satisfaction
• Review customer orders to ensure consistency with quotations offered
• Prepare and process import and export shipping documentation and liaise with relevant stakeholders such as shippers, consignees, various authorities, and shipping and overseas agents to execute freight operations in a proper and efficient manner
• Liaise with logistics appointed subcontractors and supervise the delivery of related logistics services to ensure they are delivered properly and efficiently
• Take appropriate actions for non-conforming services and provide feedback for continual improvement
• Perform necessary corrective and continual improvement actions and programs as directed by management

• Candidate will be assigned to a specific department based on their experience in Import, Export, Customer Service or Sales.
• Candidates with no prior experience but with the right attitude will also be considered.