Desktop/IT Support Engineer

JK Technology; Singapore; On-site; USD 30,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to provide first and second-level support to end-users. This role is vital in ensuring business continuity through effective monitoring and maintenance of computing devices. The ideal candidate will possess a recognized diploma or degree in Information Technology and a passion for delivering exceptional service. Join a dynamic team where you can grow your skills and contribute to the rollout of new technologies, all while working in a fast-paced environment that values innovation and adaptability.

Qualifications

• Minimum 1 year of experience in IT support preferred.
• Recognized Diploma or Degree in Information Technology required.

Responsibilities

• Deliver 1st and 2nd level IT support to ensure business continuity.
• Monitor and maintain end-user computing devices for optimal performance.
• Install, configure, and maintain IT equipment and devices.

Skills

IT Support

End-User Computing

Hardware Maintenance

Software Installation

Education

Diploma in Information Technology

Degree in Information Technology

Job description

Key Responsibilities

• Deliver 1st and/or 2nd level IT support to end-users across to ensure business continuity.
• Monitor and maintain end-user computing devices to ensure optimal performance.
• Provide timely communication on issue status and resolution.
• Install, configure, and maintain computers, workstations, applications, and other related IT equipment and devices.
• Oversee IT asset management, including hardware tech refresh, preventive maintenance (e.g., laptops, printers), and monitoring of software licenses.
• Assist in the rollout and implementation of new end-user computing technologies and solutions.
• Ability to adapt to fast-paced environment.
• Perform any additional IT-related tasks as required.
  
  

Requirements

• Recognized Diploma or Degree in Information Technology (or equivalent).
• Minimum of 1 year’ experience in delivering IT support to end-users preferred.
• Fresh graduate are welcomed to apply.