Ji Hotel Orchard-Front Office Assistant Manager

H WORLD HOLDINGS SINGAPORE PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading hotel in Singapore is seeking an Assistant Manager for the Front Office. The role involves managing daily operations, providing excellent customer service, and ensuring guest satisfaction. Candidates should have a minimum of 2 years in a similar role and possess strong leadership and communication skills.

Qualifications

• Minimum 2 years experience as Assistant Manager or Team Leader - Front Office / Guest Relations.
• Exceptional customer service skills and proven problem-solving skills.
• Able to work on rotating shifts and weekends.

Responsibilities

• Assist Hotel Manager in managing the day-to-day operation of the Front Desk.
• Provide courteous and efficient service to guests.
• Resolve issues pertaining to guest’s negative feedback.

Skills

Communication

Customer Relations

Problem Solving

Leadership

Planning

Education

GCE 'O' Level

Certificate in Hospitality or Tourism Management

Job description

Job Responsibilities

• Assist Hotel Manager in managing the day-to-day operation of the Front Desk at the hotel.
• Provide courteous and efficient service and if possible to comply with each and guests' request.
• Familiar with rates in the hotel and their availability status; up-sell whenever possible.
• Ensures that all Front Office staff with guest contact responsibility is well-mannered and groomed as per company standard at all times.
• Resolves issues pertaining to guest’s negative feedback and manages the complaint effectively to maximize guest satisfaction and communicate to Management for any necessary follow up.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Job Requirements

• Minimum with GCE 'O' Level
• Cert in Hospitality or Tourism management will be an advantage.
• Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel.
• Well-developed communication and customer relations skills.
• Exceptional customer service skills and proven problem-solving skills.
• Strong Leadership qualities including professionalism and excellent presentation.
• Good planning and execution skills with ability to be persistent while focusing on detail elements of tasks.
• Mature, meticulous, resourceful, organized and able to work independently.
• Able to work on rotating shifts and on weekend/PH