General Manager

Dash Living Pte. Ltd.; Singapore; Hybrid; SGD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a General Manager to lead operations in Singapore. This role is pivotal in driving profitability and guest satisfaction across managed properties. The ideal candidate will have over 8 years of leadership experience in hotel management, showcasing strong financial acumen and the ability to foster a high-performing team culture. The position offers a dynamic startup environment with opportunities for career progression and collaboration with overseas teams, making it a perfect fit for those eager to thrive in the hospitality industry.

Benefits

Career Progression

Dynamic Startup Environment

Experience with Overseas Teams

Learning Opportunities

Qualifications

• 8+ years of leadership experience in hotel management.
• Strong financial acumen and expertise in revenue management.

Responsibilities

• Oversee operations of managed properties ensuring profitability.
• Lead and mentor the hotel management team for operational excellence.

Skills

Financial Acumen

Leadership

Problem-Solving

Revenue Management

Guest Satisfaction Strategies

Education

Bachelor's in Hospitality Management

Master’s in Business Administration

Tools

Cloudbeds

Lighthouse

Job description

ABOUT THE JOB

To empower “living” in a connected world!

Dash Living is Asia Pacific’s new generation of rental solutions in Hong Kong, Singapore, Tokyo, and Sydney. We are creating a global accommodation community through sharing economies, tech, and unique tenant experiences, empowering discerning urban professionals to live and thrive in the most expensive cities in the world. Founded in 2014, venture capital-backed by MindWorks Ventures, Grosvenor, Taronga Ventures, and more.

We are seeking a dynamic and experienced General Manager to oversee overall operations of Dash Living managed properties within Singapore, ensuring profitability, guest satisfaction, and efficient management of all departments. This role involves strategic planning, staff leadership, financial oversight, and maintaining brand standards.This is an exciting opportunity for a results-driven leader to manage a team and drive operational excellence.

Come and join us if you want to be a Dasher and enjoy learning in a fast-paced environment!

WHAT YOU'LL DO

1. Leadership & Team Management

• Lead, mentor, and oversee the hotel’s management team, including department heads (Operations, Sales & Marketing, Finance, Housekeeping, Food & Beverage, and HR).

• Foster a positive and performance-driven work culture, ensuring high levels of staff engagement and productivity.

• Conduct regular management meetings to align operational goals with corporate strategies.

2. Financial & Asset Management

• Develop and oversee budgets, financial forecasts, and revenue strategies to achieve profit targets.

• Optimize cost management, ensuring efficient allocation of resources.

• Monitor hotel assets, equipment, and infrastructure to ensure long-term sustainability and value.

3. Operational Excellence & Guest Experience

• Ensure smooth day-to-day operations across all departments.

• Uphold high-quality service standards and implement guest satisfaction programs.

• Address guest feedback and resolve complaints promptly to enhance customer loyalty.

• Monitor operational efficiency, ensuring compliance with company policies and industry regulations.

4. Sales, Marketing & Revenue Management

• Collaborate with the sales and marketing team to develop strategies for occupancy growth, revenue generation, and brand positioning.

• Drive RevPAR, and ADR through effective pricing strategies and market analysis.

• Establish strong relationships with key corporate clients, travel agencies, and online travel platforms.

• Work with Business Development to explore new projects

5. Compliance, Safety & Risk Management

• Ensure legal and regulatory compliance, including health & safety, labor laws, and financial reporting.

• Implement risk management strategies to safeguard guests, employees, and property assets.

• Maintain high standards in security, hygiene, and operational safety.

6. Stakeholder & Owner Relations

• Communicate regularly with landlords, investors, and corporate executives on financial performance and strategic initiatives.

• Provide business insights and reports to key stakeholders, ensuring transparency in operations.

7. People & Culture, Talent Acquisition, Personal Development

• Work closely with People & Culture Team on the performance management of the entire Singapore team such as goalsetting, periodically review and performance appraisals.

• Strategize and mentor the HODs for personal development plan via “Dash Development Dashboard”.

• Work with the talent acquisition team on the planning and execution of talent acquisition plan for the Singapore team.

WHAT WE'RE LOOKING FOR

• Education: Bachelor's or Master’s degree in Hospitality Management, Business Administration, or related field.

• Experience: 8+ years of leadership experience in hotel management, including multi-departmental oversight.

• Skills:

  • Strong financial acumen and budget management.

  • Proven ability to lead high-performing teams.

  • Excellent problem-solving and decision-making skills.

  • Expertise in revenue management and guest satisfaction strategies.

  • Strong knowledge of hospitality industry trends and market dynamics.

• Technical Proficiency: Experience with hotel management software (Cloudbeds, Lighthouse)

WHAT WE OFFER

• A dynamic startup environment with career progression

• Experience in working with overseas teams

• Great platform to perform and learn for the best

• Hybrid Working arrangements