Marketing Executive / Senior Executive (Loyalty Marketing)

Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company in Singapore seeks a marketing and operations support role for its loyalty program. Responsibilities include coordinating events, managing promotions, and ensuring customer satisfaction. Ideal candidates are detail-oriented, bilingual, and possess strong interpersonal skills. Join a dynamic team focused on enhancing customer loyalty and engagement.

Qualifications

• Education: Polytechnic diploma or University degree preferred.
• Experience in events and promotions operations is a bonus.
• Must be bilingual and flexible to work on weekends.

Responsibilities

• Support marketing initiatives for Sands Rewards.
• Coordinate events and promotions under Sands LifeStyle.
• Communicate with customers and handle enquiries professionally.

Skills

Bilingual

Interpersonal Skills

Numeric Skills

Customer Service

Detail-oriented

Education

Polytechnic diploma or University degree

Tools

MS Word

Excel

Job description

Job Responsibilities



General

• Support Assistant Manager/ Manager to ensure all areas (primarily in marketing and operations) related to Marina Bay Sands' loyalty program are well-coordinated and meticulously executed
  
• Support on-going marketing initiatives for Sands Rewards
  
• Other projects and tasks as required by management
  
  
  
  Marketing
  
• Coordinate promotion plans with all non-gaming areas to drive acquisition and retention, promote upward loyalty, incentivize reward earning and redemption.
  
• Coordinate and liaise collateral and media briefs, production and distribution with creative and media team
  
• Coordinate on scheduling and deployment of members communications
  
• Coordinate and implement events and promotions such as promotions, dinner/ retail partner events under Sands LifeStyle, these include but not limited to:
  
  -Communicate with internal teams and external agencies to ensure all requirements, logistics, procedures and documentations are followed in a timely manner
  
  -Communicate with customers and handles enquiries professionally, and generate feedback on events and promotion to supervisors efficiently
  
  -Assist in collaterals development, reports and analysis of events and promotions.
  
  -Support and assist in planning of loyalty program events and promotions
  
  
  
  
  Job Requirements
  
  
  
  Education & Certification
  
  
  • Polytechnic diploma or University degree is preferred
  
  Experience
  
  
  • Experience in events and promotions operations in financial products or retail malls will be a bonus.
  • Experienced in events operation and execution (in working capacity or during school), as well as customer service
  
  Other Prerequisites
  
  
  • Must be Bilingual, and fluent in reading, writing, speaking in English and local language(s)
  • Must be flexible to work on weekends and public holidays
  • Must be detail-oriented with strong inter-personal skills and maintain a well-groomed, professional appearance
  • Must be a team player, and able to work in a fast-paced environment
  • Outgoing, positive personality will be a bonus
  • Excellent numeric skills, good knowledge in MS Word and Excel is preferred

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.