Retail Operations Manager

ATELIER ESTABLISHMENT PTE. LTD.; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their team in a supervisory role. This position involves maintaining effective communication between management and staff while ensuring exceptional customer experiences across all outlets. You will lead operational processes, manage scheduling, and conduct audits to uphold service standards. The ideal candidate will possess strong interpersonal skills, be a team player, and have a keen eye for detail. If you are passionate about customer service and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 2-3 years of retail sales experience required.
• Strong communication and interpersonal skills are essential.
• Multi-lingual skills are a bonus.

Responsibilities

• Maintain communication between management and staff for smooth operations.
• Manage manpower scheduling and operational projects.
• Conduct audits on housekeeping and customer experience.

Skills

Team player

Effective interpersonal skills

Leadership and influence

Attention to detail

Conflict resolution

Multitasking

Customer service

Administrative support

Job description

Scope of Work:

• Maintain constant communication between management and staff, to ensure proper operations of the organization.
• Achieve consistency across all outlets in terms of great customer experience, service standards and customer satisfaction.
• You will be required to travel, carrying out supervisory responsibilities by streamline operational processes from outlet to outlet.
• Provide ground leadership to guide, motivate and support the workforce and to nurture a culture of quality customer service, good work safety, house keeping practices and continuous learning.
• Manage manpower scheduling and upcoming operational projects.
• Plan operations, customer’s complaint, service promotion / marketing and customer service training of our frontline staffs.
• Identify operational issues, highlight and propose solutions to address and overcome it.
• Set up and conduct audits on housekeeping, inventory and customer experience.
• Work closely with Management Team to set and/or implement policies, procedures and systems and to follow through with implementation.

Skills Set:

• Team player
• Effective interpersonal skills with an ability to communicate at all level to maintain relationships and cooperation in achieving organizational goals.
• Able to lead, influence, negotiate, and resolve conflicts to reach consensus around common goals.
• Have a strong eye for details, able to organize and structure things effectively.
• Assertive in applying workplace policies with a clam and positive way, while considering different views and opinions firmly, fairly and with empathy.
• Learn to Perform Ear Piercing for Customers. (intensive training will be provided prior)
• Able to multitask and provide excellent customer service
• Provide administrative assistance and support to sales teams
• Perform operational duties assigned by Management

Requirements:

• Having 2-3 years of retail sales experience
• Good communication and interpersonal skills
• Multi-lingual will be a bonus to communicate with teams of diverse backgrounds