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A leading company in cybersecurity is seeking a skilled professional to lead incident management and enhance security measures. The ideal candidate will have extensive experience in IT and cybersecurity, with a strong focus on proactive security and compliance. Responsibilities include managing security incidents, mentoring junior engineers, and ensuring adherence to security standards. Join a dynamic team dedicated to improving the organization's security posture and implementing innovative solutions.
What will you do?
Advanced Incident Management:Lead the response to managed security technologies’ fault alerts and/or customer escalations. Perform advanced incident/problem escalation within SLA to internal technical teams or external product vendors until resolution. Mentor junior engineers in incident management best practices.
Expert Troubleshooting:Provide expert-level support for security solutions, including troubleshooting complex product-specific technical issues within SLA. Collaborate with internal teams and external vendors to resolve critical technical issues efficiently.
Strategic Patch Management:Plan and oversee the implementation of comprehensive patch management strategies to mitigate vulnerabilities and maintain system compliance. Ensure timely application of updates and patches across all systems.
Service and Change Requests:Manage and prioritize inbound Change Requests (CRs), Service Requests (SRs), or other queries within SLA. Ensure high-quality and timely responses to all requests.
Advanced System Monitoring:Continuously monitor security systems and perform in-depth health checks and tasks to ensure operational effectiveness. Identify and address potential gaps and threats proactively.
Cross-Functional Collaboration:Work closely with IT, cybersecurity, and other relevant teams to report on security incidents and enhance security measures in ongoing operations. Lead cross-functional project team to improve overall security posture.
Proactive Security Measures:Stay current with the latest cybersecurity trends and implement proactive measures to improve security posture. Develop and lead initiatives to enhance the organization’s security framework.
Compliance and Documentation:Ensure strict adherence to security standards and regulatory requirements. Develop, update, and maintain comprehensive documentation, guides, and policies. Conduct regular audits to ensure compliance.
Subject Matter Expertise:Serve as a subject matter expert in specific domains of security technologies. Provide guidance and training to junior engineers and other team members. Lead the evaluation and implementation of new security technologies.
Leadership and Mentorship:Provide leadership and mentorship to junior engineers. Foster a culture of continuous learning and improvement within the team.
The ideal candidate should possess:
Bachelor’s degree or diploma in Computer Science, Information Technology, Cybersecurity, or a related field.
5-10 years of experience in IT or cybersecurity roles, 3 years of experience in managing CyberArk or related PAM products.
Practical working expertise with one or more of the following technologies: PAM, Firewalls, Endpoint Security, EDR, MFA, SOC etc.
Certified in ITIL and CyberArk will be preferred
Sound fundamental knowledge on technical troubleshooting for systems and network
Strong analytical and problem-solving skills.
Excellent communication and teamwork abilities.