Service Engineer - Marine Generator X 2 - Entry / Senior / $4K-6K+

HKM HR Management Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in technical support is seeking candidates for after-sales roles. Responsibilities include providing technical support, conducting training, and maintaining customer relationships. Ideal candidates will have a Diploma/Degree in Engineering and be willing to travel within the Asia Pacific region.

Qualifications

• Entry level / Junior / Senior - 2 Permanent Vacancies required.
• Knowledge of electrical and control systems is a plus.
• Must be able to travel in the Asia Pacific and Southeast Asia Region.

Responsibilities

• Provide after-sales technical support and maintenance.
• Install, commission, and train customers on-site.
• Investigate and resolve customer complaints related to product failures.

Skills

Technical Support

Customer Training

Problem Solving

Education

Diploma / Degree in Electrical/Mechanical Engineering

Job description

Responsibilities:

• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.

• Provide the installation, commissioning and on-site training to support the customers according to the scope of the project.

• Generate a service report to customer in a systematic manner.

• Investigate and handle all customers’ complaints related to product failures.

• Investigates root causes of failures and recommend solutions.

• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.

• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.

• Develop service training material, ensures all technical and training documents are up-to-date and organized.

• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

• Standby support and 24/7 emergency call for customer support.

Requirements:

• Diploma / Degree in Electrical/Mechanical Engineering

• Entry level / Junior / Senior - 2 Permanent Vacancies required

• Knowledge of electrical and control experience with various control system is a plus

• Must be able to travel in the Asia Pacific and Southeast Asia Region

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HOW TO APPLY:

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact 6566 5498 for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Joni

EA License No: 03C5391

EA Reg No : R1106641