Snr Asst Mgr, Group Service Transformation (Digital Operations Specialist)(7798)

NUHS Group Ops & IT; Singapore; On-site; SGD 60,000 - 75,000; Full time

Job summary

A leading healthcare organization is seeking a Senior Assistant Manager for Group Service Transformation. The role focuses on driving digital adoption of the NUHS App, enhancing patient experiences, and managing staff engagement strategies. The ideal candidate is detail-oriented, adaptable, and possesses excellent communication skills. This position requires a proactive approach in a fast-paced environment, ensuring successful digital transformation across outpatient clinics.

Qualifications

• At least 2 years of working experience in healthcare, preferably in operations.
• Proven experience in developing and implementing successful staff engagement strategies.

Responsibilities

• Manage staff and patient feedback on phygital experiences.
• Implement staff training to enhance patient experience with digital adoption.
• Map out digital integration opportunities and implement solutions.

Skills

Adaptable

Agile

Excellent communications skills

Interpersonal skills

Creativity

Education

Degree in Business Administration

Degree in Marketing

Degree in Science

Degree in Engineering

Degree in Information Technology

Job description

Senior Assistant Manager, Group Service Transformation (Digital Operations Specialist)

Group Service Transformation is seeking a skilled and confident professional to take on the role of Digital Operations Specialist. The successful candidate will play a pivotal role in driving the digital adoption of the NUHS App, ensuring that NUHS is digital-ready and digital-first. Reporting to the Head, User Engagement and Phygital Experience Section, you will:

Job Responsibilities:

1. Manage staff and patient feedback (email, app store, phone and on-site) on the phygital experiences across NUHS institutions.

2. Implement staff training and orientation to share best practices with staff on enhancing the patient experience with digital adoption.

3. Map out digital integration opportunities within key ground workflows and implement solutions to identified gaps for process improvement.

4. Walk the ground to ensure the smooth operation of the NUHS phygital experience across outpatient clinics.

5. Support institution operations teams in navigating change management for the transition to a digital-first environment.

Job Requirements:

1. Have a degree from a reputable university with good academic results in Business Administration, Marketing, Science, Engineering, Information Technology or equivalent.

2. At least 2 years of working experience in healthcare, preferably in operations.

3. Adaptable and agile.

4. Proven experience in developing and implementing successful staff engagement strategies.

5. Excellent communications skills with strong training competency.

6. Ability to adapt messaging to different audience segments.

7. Demonstrate good interpersonal skills.

8. Comfort in addressing public members and staff.

9. Meticulous in work processes.

10. Creativity in developing engaging communication materials.

We'd also like to emphasise that this role is best suited for highly-motivated individual to thrive in a fast-paced, dynamic environment where agility and precision are key. The ideal candidate is conscientious, detail-oriented and adaptable, capable of managing multiple priorities while maintaining a high standard of quality and efficiency. This role requires strong organisational skills and the ability to consistently deliver results under tight deadlines. We want someone who takes pride of his / her work and has a strong record to show