Guest Service Officer (Part-Time) - Bird Paradise

Mandai Wildlife Group; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

Join a leading wildlife organization in Singapore as a part-time team member. You'll assist in daily park operations, ensuring a great guest experience while supporting wildlife management efforts. Ideal for energetic individuals with a passion for customer service.

Qualifications

• Pleasant, confident, energetic, and outgoing personality.
• Able to work on weekends and public holidays.

Responsibilities

• Assist in day-to-day operations, including crowd management.
• Provide administrative support and ensure guest satisfaction.
• Assist in wildlife management efforts.

Skills

Customer Service

Team Player

Communication

Education

GCE ‘O’ Level

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renowned wildlife parks connecting visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces, and an eco-friendly resort.

Job Duties and Responsibilities

1. Assist in the day-to-day operations of the park, including queue and crowd management, and ensuring park cleanliness.
2. Provide administrative support to the department.
3. Ensure delivery of excellent guest experience.
4. Manage guest interactions, including greeting, answering queries, and assisting in other guest-related situations.
5. Resolve feedback, issues, and concerns raised by guests.
6. Assist in wildlife management efforts.
7. Perform other relevant duties as assigned.

Job Requirements

1. Minimum GCE ‘O’ Level and above.
2. Pleasant, confident, energetic, and outgoing personality.
3. Independent and responsible team player.
4. Candidates with customer service experience will have an advantage.
5. Able to work on weekends and public holidays.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Management and Manufacturing
• Industries: Travel Arrangements

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