E-commerce Support Specialist

Trakky techno services private limited; Singapore; On-site; SGD 35,000 - 55,000; Full time

Job summary

Trakky, a leading salon and spa discovery platform, seeks an E-commerce Support Specialist to ensure smooth operations of service listings. This integral role involves managing partner profiles, ensuring quality standards, and supporting backend processes, offering potential for growth in a fast-paced tech environment.

Benefits

Competitive salary + performance-based incentives

Collaborative, team-first culture

Opportunities for career growth in operations and support functions

Qualifications

• Experience in e-commerce product support, data entry, or content management preferred.
• Good communication skills in Gujarati, Hindi, and English.
• Ability to handle repetitive tasks with accuracy and efficiency.

Responsibilities

• Maintain and update partner listings on the platform.
• Coordinate with salon/spa partners for accurate business information.
• Support customer service and sales teams with listing-related queries.

Skills

Attention to detail

Organization

Communication

Time Management

Basic understanding of digital platforms

Education

Experience in e-commerce product support or content management

Tools

Excel

Google Sheets

CRM tools

Job description

About Trakky.in

Trakky.in is a leading salon and spa discovery platform that empowers customers to explore, book, and review beauty and wellness services. We help salons and spas grow their digital presence while providing users with a seamless online experience. As we expand our platform, we are looking for a detail-oriented and proactive E-commerce Support Specialist to ensure the smooth operation of our service listings and partner experience.

Role Overview

The E-commerce Support Specialist will be responsible for managing and maintaining salon/spa profiles on our platform, ensuring high-quality listings, and providing backend support to partners and the internal team. This is a critical role that ensures our platform offers accurate, updated, and engaging information to customers.

Key Responsibilities

1. Maintain and update partner listings (services, pricing, images, offers, etc.) on the platform.
2. Coordinate with salon/spa partners to gather correct business information.
3. Ensure quality control of listings grammar, formatting, image standards, and accuracy.
4. Assist with onboarding new partners and uploading their information onto the platform.
5. Monitor the platform for inconsistencies or errors in listings and correct them proactively.
6. Support customer service and sales teams with listing-related queries or modifications.
7. Collaborate with tech and product teams to improve backend processes for listing management.

Candidate Requirements

• Must be based in Ahmedabad (for in-office role).
• Experience in e-commerce product support, data entry, or content management preferred.
• Basic understanding of digital platforms and CMS tools.
• Strong attention to detail, organization, and time management skills.
• Good communication skills in Gujarati, Hindi, and English.
• Proficiency with Excel/Google Sheets; familiarity with CRM or support tools is a plus.
• Ability to handle repetitive tasks with accuracy and efficiency.

Perks & Benefits

• Competitive salary + performance-based incentives
• Work in a fast-growing tech-enabled company
• Collaborative, team-first culture
• Real-world learning in e-commerce operations and digital product management
• Opportunities for career growth in operations and support functions

Why Join Trakky

If you're looking to grow with a startup that is transforming the beauty and wellness industry through technology, Trakky offers a hands-on opportunity to contribute to a real impact. Be a part of a passionate team that values precision, innovation, and growth.

Job Details

• Type: Full-time, Permanent, Internship
• Schedule: Day shift, Morning shift
• Work Location: In person, Ahmedabad

Recruiter Details

Trakky techno services private limited